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- Tasks: Lead the delivery of a cutting-edge transactional communications platform for a well-known brand.
- Company: Join a diverse and inclusive team focused on innovative customer communication solutions.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Work 2-3 days a week in London with a focus on collaboration and innovation.
- Why this job: Shape the future of customer communications and make a real impact in a dynamic environment.
- Qualifications: Experience in product management and delivering multi-channel messaging platforms.
We've partnered with a well-known brand who are looking for a Senior Product Manager / Product Manager to drive the delivery of an enterprise-wide transactional communications platform. This platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels.
You will be responsible for defining the product vision, roadmap, and operating model, ensuring the platform is scalable, reliable, and capable of delivering personalised, real-time communications at scale.
Overview of the role:- Product Strategy & Vision
- Help shape and deliver product/platform vision and strategy for the transactional communications platform.
- Establish a clear roadmap aligned to customer experience goals, operational efficiency, and commercial outcomes.
- Drive a shift from a legacy platform to a new platform.
- Platform Ownership & Delivery
- Lead the end-to-end delivery of a multi-channel transactional communications platform (email, SMS, push, in-app).
- Ensure the platform supports high-volume, real-time communications, resilience, and reliability at scale.
- Partner with: Engineering & Architecture teams, CRM/Marketing teams, Data & Analytics, Customer Experience & Operations.
- Drive improvements in customer communications experience, including timeliness, relevance, and clarity.
- Enable personalisation and dynamic content within transactional messaging.
- Ensure consistency across all customer touchpoints.
- Essential: Proven experience as a Senior Product Manager / Product Manager / Lead Product Manager.
- Experience delivering platform products, ideally in: Transactional communications - SMS, EMAIL, In-App notifications, CRM, Customer engagement.
- Ideally have a strong understanding of multi-channel messaging platforms, APIs, and integrations.
- Experience working with cross-functional teams.
- Significant stakeholder management experience including experience working with stakeholders in Europe.
- Retail experience is highly desirable.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Product Manager - Customer & Transactional Comms in London employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Customer & Transactional Comms in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their transactional communications platform and think about how you can contribute to its success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with multi-channel messaging platforms and how you've driven product strategy in the past. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community, so make sure to let us know you’re interested!
We think you need these skills to ace Product Manager - Customer & Transactional Comms in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Manager for Customer & Transactional Comms. Highlight your experience with transactional communications and any relevant platforms you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive the delivery of our transactional communications platform. Be specific about your achievements and how they relate to the job description.
Showcase Your Stakeholder Management Skills: Since this role involves significant stakeholder management, make sure to highlight your experience in this area. Share examples of how you've successfully collaborated with cross-functional teams and managed relationships in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the transactional communications platform and its importance. Familiarise yourself with how it integrates with various channels like email, SMS, and in-app notifications. This will help you articulate your vision and strategy effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Highlight your experience working with cross-functional teams and how you’ve navigated challenges to achieve product goals. This is crucial for demonstrating your ability to lead and collaborate.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you would shape the product vision and roadmap for the new platform. Think about customer experience goals and operational efficiency, and be prepared to share your ideas on driving improvements in customer communications.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current challenges with the legacy platform or how they envision the future of customer communications. This shows you’re engaged and thinking critically about the position.