At a Glance
- Tasks: Deliver outstanding customer experiences and manage enquiries across multiple channels.
- Company: Leading financial services provider in West Sussex with a dynamic team.
- Benefits: Competitive salary, generous pension, private healthcare, and professional development support.
- Other info: Diverse and inclusive community with excellent career growth opportunities.
- Why this job: Join a forward-thinking team and make a real impact in customer service.
- Qualifications: Previous customer service experience and strong problem-solving skills.
The predicted salary is between 25000 - 29000 £ per year.
Customer Service Executive - Financial Services
Salary: £25,000 - £29,000 (DOE) + Benefits Are you passionate about delivering outstanding customer experiences?
Our client, a leading financial services provider in West Sussex, is expanding and looking for a Customer Service Executive to join their dynamic team.
This is an excellent opportunity for someone with strong customer support skills and a proactive approach to problem-solving.
Manage enquiries across multiple channels (phone, email, live chat).
Contribute ideas for process improvements to enhance service delivery.
Build knowledge of financial products, compliance, and best practices.
What We're Looking For Previous experience in customer service, contact centre, or client support.
Financial services, banking, or insurance experience is a plus (not essential).
Strong problem-solving skills and a genuine desire to help customers.
Organised, self-motivated, and confident using CRM systems and Microsoft Office.
What's in It for You Competitive salary and bonus schemes.
Generous pension contributions.
Professional development, including study support for industry qualifications.
Private healthcare, insurance, and income protection.
Family-friendly leave policies.
Onsite gym, social events, and volunteering opportunities.
Travel loans and cycle-to-work scheme.
Apply today and become part of a forward-thinking financial services team!We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Services Team Leader - Chief Executive - Customer services in London employer: Sanderson Recruitment
Join a forward-thinking organisation that values diversity and inclusion, offering a dynamic work culture where your expertise in tax can truly shine. As the Head of Tax, you will not only lead a talented team but also play a pivotal role in shaping the tax strategy across North West Europe, with ample opportunities for professional growth and development. Enjoy a collaborative environment that prioritises employee well-being and fosters meaningful contributions to the business's long-term success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader - Chief Executive - Customer services in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Sanderson Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Services Team Leader - Chief Executive - Customer services in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Sanderson Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Sanderson Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Sanderson Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Sanderson Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Sanderson Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Sanderson Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
