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- Tasks: Be the first point of contact for customers and resolve their queries across various channels.
- Company: Leading financial services provider with a focus on exceptional customer experiences.
- Benefits: Competitive salary, generous pension, private healthcare, and learning opportunities.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 29000 £ per year.
Location: West Sussex Office
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 - £29,000 (DOE) + Benefits
Due to continued growth and increased demand, a leading financial services provider based in West Sussex is seeking an experienced Customer Service Executive with a strong background in customer support, call centre operations, and client relationship management. If you are passionate about delivering exceptional customer experiences, resolving queries efficiently, and working in a regulated financial environment, this role is for you.
The Role:
- Act as the first point of contact for customers and members.
- Handle customer enquiries across multiple channels (phone, email, live chat).
- Participate in team meetings and share updates.
- Collaborate with internal teams to resolve complex queries.
- Identify and suggest process improvements for better service delivery.
- Develop knowledge of financial products, compliance, and customer care best practices.
Your Experience:
- Proven customer service experience in a contact centre, customer support, or client services role.
- Exposure to financial services, banking, or insurance is desirable but not essential.
- Strong communication skills - verbal and written.
- Ability to work under pressure and maintain attention to detail.
- Problem-solving mindset and a passion for helping customers.
- Organised, self-motivated, and comfortable with CRM systems and Microsoft Office.
Benefits:
- Competitive salary and bonus schemes.
- Generous pension contributions.
- Learning and development opportunities, including study support for industry qualifications.
- Volunteering and charity initiatives.
- Social events and clubs.
- Onsite gym and amenities.
- Private healthcare, insurance, and income protection.
- Family-friendly leave policies.
- Travel loans and cycle-to-work scheme.
Ready to take the next step in your career? Apply today and join a dynamic team in the financial services sector!
If you're interested and would like to learn more, reach out to us.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Service Executive in London employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in call centres or client services. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for delivering exceptional customer experiences and mention any relevant financial services exposure. Let us know why you’re the perfect fit for our team.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and concise. Use professional language but keep it friendly – we love a personable touch!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of financial products and customer service best practices. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or complex queries. This will prepare you for the types of situations you might face in the role.
✨Showcase Your Skills
Be ready to discuss your previous experience in customer support or call centre operations. Highlight specific examples where you resolved issues efficiently or improved processes. This will demonstrate your problem-solving mindset and ability to work under pressure.
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewer about the company culture, team dynamics, or opportunities for professional development. This shows that you're engaged and serious about the position, plus it gives you valuable insights into the role.