At a Glance
- Tasks: Support and enhance business systems while resolving queries and improving user experiences.
- Company: Dynamic organisation in Birmingham with a focus on collaboration and growth.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Join a diverse team committed to continuous improvement and inclusivity.
- Why this job: Be the go-to person for system support and make a real difference in operations.
- Qualifications: Experience in systems support and strong analytical skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and customer-focused Business Systems Specialist to join a growing organisation based in Birmingham. This role sits at the heart of business operations, providing expert support for key business systems and processes used across the organisation. You will act as a trusted point of contact for colleagues, helping to resolve system queries, improve user experiences, support change initiatives and identify opportunities to enhance processes and efficiency.
Working closely with operational, business and technical teams, you will play an important role in ensuring systems remain effective, users are supported, and continuous improvements are delivered that positively impact both colleagues and customers.
What You'll Be Doing
- Acting as the first point of contact for colleagues requiring support with business systems, processes and operational queries.
- Investigating, diagnosing and resolving system-related issues, ensuring timely and effective outcomes.
- Building strong relationships with stakeholders across the business to understand challenges and identify opportunities for improvement.
- Supporting system enhancements, upgrades and wider change initiatives, ensuring smooth implementation and adoption.
- Monitoring and managing incidents, service requests and recurring issues, identifying trends and driving long-term solutions.
- Delivering onboarding, training and ongoing support to system users, helping colleagues maximise the value of business systems and processes.
- Producing and maintaining reports, operational data and management information to support decision-making and business performance.
- Maintaining process documentation, sharing best practice and contributing to continuous improvement initiatives.
What We're Looking For
- Previous experience in a systems support, business support, operations support or business systems role.
- Strong Microsoft Excel, Word and database skills.
- Excellent analytical and problem-solving abilities with a structured approach to investigating issues.
- High levels of accuracy and attention to detail.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- A proactive mindset with a genuine interest in improving systems, processes and user experiences.
- A collaborative approach and willingness to work across multiple business functions.
If you enjoy solving problems, supporting colleagues and improving the way systems and processes operate, we'd love to hear from you!
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Business Systems Specialist in London employer: Sanderson Recruitment
Join a forward-thinking organisation that values diversity and inclusion, offering a dynamic work culture where your expertise in tax can truly shine. As the Head of Tax, you will not only lead a talented team but also play a pivotal role in shaping the tax strategy across North West Europe, with ample opportunities for professional growth and development. Enjoy a collaborative environment that prioritises employee well-being and fosters meaningful contributions to the business's long-term success.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Specialist in London
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We think you need these skills to ace Business Systems Specialist in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Sanderson Recruitment, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Sanderson Recruitment
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Sanderson Recruitment’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
