At a Glance
- Tasks: Provide 1st and 2nd line support for IT incidents and service requests.
- Company: Join a leading organisation with a focus on inclusivity and teamwork.
- Benefits: Fully remote work, competitive salary, and a supportive environment.
- Other info: Embrace a diverse workplace that values respect and equality.
- Why this job: Make a difference by helping users solve their IT issues every day.
- Qualifications: Experience in Service Desk roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading and reputable organisation, is looking to hire a Service Desk Analyst to provide 1st and 2nd line support for all Incidents and Service Requests. This is FULLY REMOTE and OUTSIDE OF IR35.
General responsibilities:
- Supporting IT Services (Incident Management / Request Fulfilment)
- Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed.
- Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve IT issues.
- Knowledge of and experience working within departments utilising Change Management and Problem Management.
- Customer Care including providing a welcoming, friendly, customer focused and professional attitude to all users.
- Maintain good working relationships with end users and departments within the organisation.
Technical skills:
- Previous experience in a similar 1st & 2nd line support role (Service Desk - Desktop)
- Relevant experience in a similar Service Desk support role
- ITIL
- Windows 11 support and installation
- MS Office and Office 365 skills
- Active Directory account admin.
- Excellent communication and interpersonal skills.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Desk Analyst, O365, Win 11, Fully remote in Leeds employer: Sanderson Recruitment
Join a leading organisation that values diversity and inclusivity, offering a fully remote Service Desk Analyst role where you can thrive in a supportive work culture. With a focus on employee growth and development, you'll have access to ongoing training and career advancement opportunities while enjoying the flexibility of working from home. Our commitment to customer care and collaboration ensures that you will be part of a team dedicated to delivering exceptional IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst, O365, Win 11, Fully remote in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Service Desk Analyst role, and they might just have some insider info or even a referral for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of O365, Windows 11, and ITIL practices. We recommend doing mock interviews with friends or using online resources to get comfortable with common questions.
✨Tip Number 3
Show off your customer care skills! During interviews, share examples of how you've provided excellent support in previous roles. Remember, it's all about that friendly and professional attitude we value at StudySmarter.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Analyst, O365, Win 11, Fully remote in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st and 2nd line support, especially with O365 and Windows 11. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer care and how your previous experiences have prepared you for this role. We love a personal touch, so let your personality come through!
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Office 365. Be ready to discuss your experience with these tools, as well as any troubleshooting you've done in the past. The more specific examples you can provide, the better!
✨Show Off Your Customer Care Skills
Since this role is all about supporting users, be prepared to demonstrate your customer service skills. Think of a time when you turned a frustrated user into a happy one and share that story. It’ll show you understand the importance of a friendly, professional attitude.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL principles is crucial for this position. Brush up on Incident Management and Request Fulfilment processes. You might be asked how you would handle specific scenarios, so having a solid grasp of these concepts will give you an edge.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or their approach to problem management. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
