Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service delivery and manage teams in a fast-paced environment.
- Company: Dynamic SME focused on customer-centric solutions.
- Benefits: Long-term engagement with opportunities for growth and development.
- Why this job: Make a real impact by leading diverse teams and enhancing service management.
- Qualifications: ITIL V3/V4 accredited with strong managerial skills.
- Other info: Inclusive workplace that values diversity and supports all applicants.
The predicted salary is between 43200 - 72000 £ per year.
ITIL Accredited. Umbrella Engagement. 3 days on site at Client Head Office. Must hold ITIL V3 / V4 Accreditations and be Customer Centric / Focused. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. Must have outstanding Managerial skills. Potential for a long term engagement.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Head of Service Delivery employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service delivery or management. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery approach and think of examples from your experience that showcase your managerial skills and customer-centric focus.
✨Tip Number 3
Showcase your ITIL knowledge! Be ready to discuss how you've applied ITIL principles in past roles, particularly in managing service management teams. This will demonstrate your expertise and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting diverse candidates, so let us know if you need any adjustments during the process.
We think you need these skills to ace Head of Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Service Delivery role. Highlight your ITIL accreditations and any relevant experience managing service management teams. We want to see how your skills align with our needs!
Showcase Your Managerial Skills: Since outstanding managerial skills are a must, don’t shy away from sharing specific examples of how you've led teams in fast-paced environments. We love seeing real-life scenarios that demonstrate your leadership style.
Be Customer Centric: Emphasise your customer-centric approach in your application. Share instances where you’ve gone above and beyond to meet client needs. This will resonate well with us as we value a strong focus on customer satisfaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your ITIL Inside Out
Make sure you’re well-versed in ITIL V3 and V4 principles. Be ready to discuss how you've applied these frameworks in your previous roles, especially in managing Service Management Teams. This will show your depth of knowledge and commitment to best practices.
✨Showcase Your Managerial Skills
Prepare examples that highlight your outstanding managerial skills. Think about specific situations where you successfully led teams in a fast-paced environment, particularly in areas like Problem, Change, and Configuration Management. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Centricity
Since the role requires a customer-centric approach, be ready to share instances where you prioritised customer needs and improved service delivery. Discuss how you’ve built relationships with clients and stakeholders to enhance their experience.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in real-time. Practice articulating your thought process and decision-making strategies when faced with challenges in service delivery. This will demonstrate your ability to think on your feet and adapt to changing situations.
