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- Tasks: Lead and inspire a team to deliver exceptional customer service.
- Company: Dynamic contact centre in Glasgow with a focus on teamwork.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact by guiding a high-performing team in customer service.
- Qualifications: Experience in people management and excellent communication skills.
- Other info: Join a diverse community that values respect and equality.
The predicted salary is between 28800 - 43200 £ per year.
Location: Glasgow
Department: Contact Centre
Are you passionate about delivering excellent customer service and inspiring others to do the same? We are looking for a Team Leader to guide and support a high-performing Customer Services team, ensuring an exceptional experience for every customer.
We welcome applications from candidates with people-management experience in contact centres, retail, or hospitality, including those who have led teams as managers in fast-paced hospitality environments.
About the Role
As a Team Leader, you will play a key part in driving service quality, performance and continuous improvement within the Contact Centre. You will lead a team of Customer Service Representatives, creating an environment where people are motivated, supported and equipped to deliver outstanding customer outcomes.
What You Will Do
- Lead, coach and support a team of 12 Customer Service Representatives.
- Manage resources and workloads to meet service and performance targets.
- Monitor results, address gaps and drive continuous improvement.
- Support team development through training, feedback and clear objectives.
- Maintain high standards of quality, compliance and customer focus.
- Communicate effectively through periods of business or process change.
What You Will Bring
- Essential: Strong skills in planning, organisation and resource management.
- Experience managing people or mentoring others.
- Excellent communication and relationship-building skills.
- Analytical ability and confidence using systems and processes.
- A minimum of 2 years' experience in a customer-facing environment - this may include contact centres, retail, or hospitality management roles.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Team Leader in Glasgow employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in customer service and team management aligns with what they’re looking for in a Team Leader.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you’ve motivated and supported your team in previous roles. Highlight any achievements that demonstrate your ability to drive performance and improve service quality.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Team Leader in Glasgow
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! In your application, share specific examples of how you've delivered excellent service and inspired others to do the same.
Highlight Your Leadership Skills: We want to know about your experience in managing teams. Be sure to mention any relevant roles where you’ve led, coached, or supported others, especially in fast-paced environments like contact centres or hospitality.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Team Leader in a contact centre. Familiarise yourself with customer service principles and think about how your past experiences align with the responsibilities outlined in the job description.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led teams in the past. Highlight your coaching and mentoring experiences, and be prepared to explain how you motivate others to achieve their best.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully managed workloads or improved team performance, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding support and development opportunities.