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For Companies At a Glance
- Tasks: Handle customer queries and resolve issues while delivering top-notch service.
- Company: Join a dynamic contact centre team in Durham with a focus on customer satisfaction.
- Benefits: Flexible working patterns, both full-time and part-time options available.
- Other info: Inclusive workplace that values diversity and offers growth opportunities.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience preferred; strong communication skills essential.
The predicted salary is between 22000 - 26000 £ per year.
We are currently recruiting for a Customer Experience Specialist to join a busy, customer-focused contact centre team based in Durham. This is an office-based role offering flexible working patterns.
The Role
- You'll be responsible for handling inbound customer enquiries, resolving issues at first point of contact, and delivering a consistently high level of customer service.
- You'll work in a fast-paced environment, using multiple systems while ensuring all interactions meet quality, compliance, and regulatory standards.
Key Responsibilities
- Handle customer queries efficiently and professionally
- Provide accurate information and resolve issues first time
- Update customer records using internal systems
- Follow set processes, quality standards, and compliance requirements
- Work collaboratively as part of a supportive team
- Engage in training, coaching, and continuous improvement activities
Skills & Experience Required
- Previous customer service or contact centre experience preferred
- Strong communication and listening skills
- Confident using computers and multiple systems
- Customer-focused with a positive and professional approach
- Ability to work flexibly, including some weekend working
Working Hours
Flexible shift patterns are available, covering weekday and weekend hours on a fair rota basis. Both full-time and part-time options may be available.
Additional Information
- Office-based role in Durham
- BPSS security clearance required (or willingness to undergo clearance)
Important Notice: Shortlisted candidates will be contacted by telephone, so please only apply if you are available between 9:00am and 4:00pm to take a call.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Experience Specialist in Glasgow employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service skills. Think about times you resolved issues or went above and beyond for a customer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Experience Specialist in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your previous customer service experience and how it aligns with our focus on delivering top-notch support.
Show Off Your Skills: We want to see your strong communication and listening skills shine through in your application. Use specific examples to demonstrate how you've effectively handled customer queries in the past.
Be Professional and Positive: Your application should reflect a customer-focused attitude. Make sure to convey your positive and professional approach, as this is key to thriving in our fast-paced environment.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to us quickly and efficiently, so we can review it and get back to you as soon as possible!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer queries in the past and what strategies you used to resolve issues effectively. This will show that you understand the role and can deliver a high level of service.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their approach to customer experience will help you tailor your answers and demonstrate that you're a good fit for their team. Plus, it shows genuine interest!
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Responding thoughtfully will highlight your strong communication skills and show that you value the conversation. Don’t hesitate to ask for clarification if you need it!
✨Showcase Your Flexibility
Since the role involves flexible working patterns, be prepared to discuss your availability and willingness to work weekends or varied shifts. Highlight any previous experiences where you adapted to changing schedules or demands, as this will demonstrate your commitment to the role.