At a Glance
- Tasks: Diagnose and resolve technical issues in infrastructure, cloud, and networking.
- Company: Leading technology services client based in Glasgow.
- Benefits: Competitive salary, on-call pay, and a comprehensive package.
- Other info: Diverse and inclusive workplace with support for all applicants.
- Why this job: Join a dynamic team and tackle challenging technical problems with modern technologies.
- Qualifications: Experience in Windows servers, VMware, networking, and ITIL environments.
The predicted salary is between 34000 - 34000 £ per year.
Fantastic new opportunity to join our Glasgow-based technology services client. The business is now recruiting for an experienced and technically-driven 3rd Line Support Analyst, as they continue to grow their operations team in Glasgow.
You will act as the highest level of technical escalation within the support function, tasked with diagnosing and resolving issues across infrastructure, cloud and networking as they arise. This is an excellent opportunity for a senior technical professional who enjoys troubleshooting challenging issues, driving continuous improvement and working with modern cloud and data centre technologies.
- Handling technical incidents and service requests.
- Resolving infrastructure, server, storage, virtualisation, and networking issues.
- Co-ordinating and owning support tickets, ensuring service levels are maintained.
- Maintenance of core service platforms, including patching and incident resolution.
- Liaising with 3rd party vendors and customers.
- Creating and maintaining technical documentation.
Technical Skills & Experience (A blend of):
- Physical troubleshooting and installation skills across predominantly Windows servers.
- Experience with storage platforms and backup technologies.
- VMware or Hyper-V expertise.
- Networking and Firewall experience across Cisco and Fortigate.
- Experience working within ITIL-based service environments.
Desirable:
- Experience of working within an MSP.
- Linux administration experience.
If you're a highly skilled infrastructure professional looking to play a key role within one of Scotland's leading technology and data centre organisations, please forward an updated CV.
Reasonable Adjustments: We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
3rd Line Support Analyst (Permanent) in Glasgow employer: Sanderson Recruitment
Join a forward-thinking organisation that values diversity and inclusion, offering a dynamic work culture where your expertise in tax can truly shine. As the Head of Tax, you will not only lead a talented team but also play a pivotal role in shaping the tax strategy across North West Europe, with ample opportunities for professional growth and development. Enjoy a collaborative environment that prioritises employee well-being and fosters meaningful contributions to the business's long-term success.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Analyst (Permanent) in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sanderson Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sanderson Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sanderson Recruitment!
✨Direct Apply to Sanderson Recruitment
Let's not forget to apply directly through the Sanderson Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Analyst (Permanent) in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sanderson Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sanderson Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sanderson Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
