At a Glance
- Tasks: Handle customer queries and resolve issues while delivering top-notch service.
- Company: Join a dynamic contact centre team in Durham with a focus on customer experience.
- Benefits: Flexible working patterns, both full-time and part-time options available.
- Other info: Embrace a diverse and inclusive workplace with opportunities for growth.
- Why this job: Be part of a supportive team and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills preferred.
The predicted salary is between 24000 - 28000 £ per year.
We are currently recruiting for a Customer Experience Specialist to join a busy, customer-focused contact centre team based in Durham. This is an office-based role offering flexible working patterns.
The Role
- You'll be responsible for handling inbound customer enquiries, resolving issues at first point of contact, and delivering a consistently high level of customer service.
- You'll work in a fast-paced environment, using multiple systems while ensuring all interactions meet quality, compliance, and regulatory standards.
Key Responsibilities
- Handle customer queries efficiently and professionally
- Provide accurate information and resolve issues first time
- Update customer records using internal systems
- Follow set processes, quality standards, and compliance requirements
- Work collaboratively as part of a supportive team
- Engage in training, coaching, and continuous improvement activities
Skills & Experience Required
- Previous customer service or contact centre experience preferred
- Strong communication and listening skills
- Confident using computers and multiple systems
- Customer-focused with a positive and professional approach
- Ability to work flexibly, including some weekend working
Working Hours
Flexible shift patterns are available, covering weekday and weekend hours on a fair rota basis. Both full-time and part-time options may be available.
Additional Information
- Office-based role in Durham
- BPSS security clearance required (or willingness to undergo clearance)
Important Notice: Shortlisted candidates will be contacted by telephone, so please only apply if you are available between 9:00am and 4:00pm to take a call.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Locations
Customer Experience Specialist in Glasgow, Scotland employer: Sanderson Recruitment
Join our dynamic team in Durham as a Customer Experience Specialist, where we prioritise a supportive and inclusive work culture. We offer flexible working patterns to accommodate your lifestyle, alongside opportunities for professional growth through training and coaching. Our commitment to respect and equality ensures that every employee feels valued and empowered to deliver exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Glasgow, Scotland
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your interview.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky customer queries during the interview.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples of how you've resolved issues at first point of contact in previous roles. This will demonstrate your customer-focused approach and problem-solving abilities.
✨Tip Number 4
Stay flexible! Since the role offers various shift patterns, be open about your availability. This shows you're adaptable and ready to jump in whenever needed, which is a big plus for us!
We think you need these skills to ace Customer Experience Specialist in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role of a Customer Experience Specialist, so don’t hold back on showcasing your strengths!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. This will help us understand your experience better!
Show Your Personality:We love a bit of personality! Don’t be afraid to let your unique voice shine through in your application. A positive and professional tone can really make you stand out as a candidate.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get in touch with you if you're shortlisted. Plus, it’s super easy!
How to prepare for a job interview at Sanderson Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Specialist role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by practising active listening. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This not only shows that you value their input but also helps you provide more relevant answers.
✨Showcase Your Problem-Solving Skills
Since the role involves resolving customer issues at the first point of contact, be prepared to discuss specific examples from your past experiences where you've successfully handled customer queries. Highlight your ability to think on your feet and provide solutions quickly, as this is crucial in a fast-paced environment.
✨Emphasise Team Collaboration
As a Customer Experience Specialist, you'll be part of a supportive team. Be ready to talk about your experiences working collaboratively with others. Share examples of how you've contributed to team success and engaged in training or coaching activities, as this will show that you're a team player who values continuous improvement.
