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- Tasks: Support a high-volume financial platform and troubleshoot incidents for global clients.
- Company: Well-regarded FinTech company with over 30 years of experience in the UK.
- Benefits: 26 days annual leave, private healthcare, bonuses, and structured learning opportunities.
- Why this job: Join a dynamic team and grow your skills in a fast-paced support environment.
- Qualifications: 1st line application support experience and strong troubleshooting skills.
- Other info: Inclusive workplace that values diversity and offers excellent career development.
The predicted salary is between 30000 - 30000 £ per year.
We are hiring a 1st Line Application Support Engineer to join a FinTech product team supporting a high-volume, business-critical financial platform used by global clients. This role sits at the front line of support, handling incidents and service requests, ensuring issues are triaged effectively and progressed in line with SLAs. The company has been operating in the UK for over 30 years and believes in giving people space to grow and learn, making this a great opportunity to leverage your existing expertise whilst learning new skills in a commercial environment.
Responsibilities
- Log, categorise and triage incoming incidents and service requests.
- Carry out initial investigation and troubleshooting, escalating where required.
- Maintain accurate ticket updates, including customer communication and root cause analysis.
- Support releases and configuration changes following change management processes.
- Assist with routine maintenance and proactive system health checks.
- Participate in a 24/7 on-call support rota.
Required Experience
- Proven commercial 1st line application support experience.
- Strong ticket management and prioritisation skills (incident vs request).
- Confident troubleshooting mindset with good evidence gathering.
- Clear written and verbal communication skills.
- Comfortable working to SLAs in a fast-paced support environment.
- Basic SQL knowledge for investigation and querying.
- Exposure to Windows Server, IIS and/or Azure environments.
Nice to have
- Experience supporting SaaS or financial services platforms.
Benefits
- 26-day annual leave, plus public holidays and your birthday off.
- Private Healthcare.
- Life Assurance.
- Performance-based employee bonuses.
- Structured learning and development opportunities & access to digital learning platforms.
- Many more lifestyle benefits.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Locations
Application Support Engineer in Glasgow, Scotland employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Glasgow, Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in application support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss real-life scenarios where you’ve triaged incidents or resolved service requests. We want to see that confident mindset in action!
✨Tip Number 3
Show off your communication skills! Practice explaining technical concepts in simple terms. This will help you stand out, especially since clear communication is key in a support role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Engineer in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 1st line application support experience and any relevant technical skills, like SQL or Windows Server, to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've triaged incidents or handled service requests in the past, and show us your troubleshooting mindset!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Stuff
Make sure you brush up on your 1st line application support experience. Be ready to discuss specific incidents you've handled, how you triaged them, and the outcomes. This will show that you can handle the fast-paced environment they operate in.
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your troubleshooting mindset. Think of examples where you gathered evidence to solve a problem. They’ll want to see that you can think critically and act quickly when issues arise.
✨Communicate Clearly
Since clear communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate with clients about an incident, so be ready to showcase your verbal and written skills.
✨Familiarise Yourself with Their Tech Stack
Get to know the basics of SQL, Windows Server, IIS, and Azure environments. Even if you're not an expert, showing that you have some knowledge will impress them and demonstrate your willingness to learn.