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- Tasks: Lead and manage service delivery teams to ensure top-notch customer satisfaction.
- Company: Fast-paced SME organisation focused on innovative service management.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for professional growth.
- Why this job: Be at the forefront of service management and make a real difference in customer experience.
- Qualifications: ITIL V3/V4 accredited with experience in managing service management teams.
- Other info: Work on-site 3 days a week at the client head office.
The predicted salary is between 43200 - 72000 £ per year.
ITIL Accredited. Umbrella Engagement. 3 days on site at Client Head Office. Must hold ITIL V3 / V4 Accreditations and be Customer Centric / Focused.
The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation.
Head Of Service Delivery in England employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Service Delivery in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Service Delivery role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and service management experience. Be ready to share specific examples of how you've led teams in fast-paced environments and tackled challenges head-on.
✨Tip Number 3
Showcase your customer-centric approach! During interviews, highlight how you've prioritised customer needs in your previous roles and how that has positively impacted service delivery.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Head Of Service Delivery in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITIL V3/V4 accreditations and any relevant experience in managing Service Management Teams. We want to see how your skills align with the role, so don’t hold back on showcasing your customer-centric approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Head of Service Delivery role. Share specific examples of how you've successfully managed teams in a fast-paced environment, just like ours.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. We love to see quantifiable results, so if you’ve improved service delivery or enhanced customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL V3 and V4 knowledge. Be ready to discuss how you've applied these frameworks in previous roles, especially in managing service delivery teams. This will show that you're not just certified but also experienced.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've put customers at the heart of your service management strategies. Think about specific situations where your focus on customer satisfaction led to improved service delivery or problem resolution.
✨Demonstrate Leadership in Fast-Paced Environments
Be ready to share your experiences leading service management teams in fast-paced SME organisations. Highlight your ability to adapt quickly, manage change effectively, and keep your team motivated under pressure.
✨Engage with Real Scenarios
Expect scenario-based questions during the interview. Prepare to discuss how you would handle specific challenges related to problem management, change management, or supplier management. This will help demonstrate your practical knowledge and decision-making skills.
