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- Tasks: Be the first point of contact for customers and resolve their queries across various channels.
- Company: Leading financial services provider with a focus on exceptional customer experiences.
- Benefits: Competitive salary, generous pension, private healthcare, and learning opportunities.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and make a real difference in customer service within finance.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 29000 £ per year.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 - £29,000 (DOE) + Benefits
Due to continued growth and increased demand, a leading financial services provider based in West Sussex is seeking an experienced Customer Service Executive with a strong background in customer support, call centre operations, and client relationship management. If you are passionate about delivering exceptional customer experiences, resolving queries efficiently, and working in a regulated financial environment, this role is for you.
The Role:
- Act as the first point of contact for customers and members.
- Handle customer enquiries across multiple channels (phone, email, live chat).
- Participate in team meetings and share updates.
- Collaborate with internal teams to resolve complex queries.
- Identify and suggest process improvements for better service delivery.
- Develop knowledge of financial products, compliance, and customer care best practices.
Your Experience:
- Proven customer service experience in a contact centre, customer support, or client services role.
- Exposure to financial services, banking, or insurance is desirable but not essential.
- Strong communication skills - verbal and written.
- Ability to work under pressure and maintain attention to detail.
- Problem-solving mindset and a passion for helping customers.
- Organised, self-motivated, and comfortable with CRM systems and Microsoft Office.
Benefits:
- Competitive salary and bonus schemes.
- Generous pension contributions.
- Learning and development opportunities, including study support for industry qualifications.
- Volunteering and charity initiatives.
- Social events and clubs.
- Onsite gym and amenities.
- Private healthcare, insurance, and income protection.
- Family-friendly leave policies.
- Travel loans and cycle-to-work scheme.
Ready to take the next step in your career? Apply today and join a dynamic team in the financial services sector!
If you're interested and would like to learn more, reach out to us.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Service Executive in Durrington employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Durrington
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations. This will prepare you for those curveball questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar.
We think you need these skills to ace Customer Service Executive in Durrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in call centres or client services. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer experiences and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear language, check for typos, and keep your sentences concise. We love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of financial products and customer service best practices. This role is all about delivering exceptional experiences, so being well-versed in what the company offers will help you stand out.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about times you've resolved queries efficiently or improved processes in previous roles. This will show your problem-solving mindset and ability to work under pressure.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Whether it's through mock interviews or speaking with friends, ensure you can convey your ideas effectively, both verbally and in writing.
✨Be Ready to Collaborate
This position involves working with internal teams to resolve complex queries. Be prepared to discuss how you've successfully collaborated in the past and share examples of how teamwork has led to better service delivery.