At a Glance
- Tasks: Handle customer queries and resolve issues while delivering top-notch service.
- Company: Join a dynamic contact centre team in Durham with a focus on customer satisfaction.
- Benefits: Flexible working patterns, both full-time and part-time options available.
- Other info: Inclusive workplace that values diversity and offers career growth opportunities.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills preferred.
The predicted salary is between 22000 - 26000 € per year.
We are currently recruiting for a Customer Experience Specialist to join a busy, customer-focused contact centre team based in Durham. This is an office-based role offering flexible working patterns.
The Role
You'll be responsible for handling inbound customer enquiries, resolving issues at first point of contact, and delivering a consistently high level of customer service. You'll work in a fast-paced environment, using multiple systems while ensuring all interactions meet quality, compliance, and regulatory standards.
Key Responsibilities
- Handle customer queries efficiently and professionally
- Provide accurate information and resolve issues first time
- Update customer records using internal systems
- Follow set processes, quality standards, and compliance requirements
- Work collaboratively as part of a supportive team
- Engage in training, coaching, and continuous improvement activities
Skills & Experience Required
- Previous customer service or contact centre experience preferred
- Strong communication and listening skills
- Confident using computers and multiple systems
- Customer-focused with a positive and professional approach
- Ability to work flexibly, including some weekend working
Working Hours
Flexible shift patterns are available, covering weekday and weekend hours on a fair rota basis. Both full-time and part-time options may be available.
Additional Information
- Office-based role in Durham
- BPSS security clearance required (or willingness to undergo clearance)
Important Notice: Shortlisted candidates will be contacted by telephone, so please only apply if you are available between 9:00am and 4:00pm to take a call.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Locations
Customer Experience Specialist in Durham, North East employer: Sanderson Recruitment
Join our dynamic team in Durham as a Customer Experience Specialist, where we prioritise a supportive and inclusive work culture. We offer flexible working patterns to accommodate your lifestyle, alongside opportunities for professional growth through training and coaching. Our commitment to respect and equality ensures that every employee feels valued and empowered to deliver exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Durham, North East
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how you handle queries.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Experience Specialist in Durham, North East
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role of a Customer Experience Specialist, so don’t hold back on showcasing your strengths!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. This will help us understand your experience better!
Show Your Personality:We love a bit of personality! Don’t be afraid to let your unique voice shine through in your application. A positive and professional approach is key, so show us how you can bring that to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get in touch with you if you’re shortlisted. Plus, it’s super easy!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult situations and provide examples of when you've resolved issues effectively. This will show that you understand the importance of delivering a high level of service.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Think about how your previous experience aligns with these tasks, especially handling customer queries and using multiple systems. This will help you articulate your fit for the role.
✨Practice Active Listening
During the interview, demonstrate strong communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you're engaged. This is crucial in a customer-focused role and will highlight your ability to connect with others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues at first contact. This will showcase your ability to think on your feet and deliver results.
