At a Glance
- Tasks: Provide 1st and 2nd line desktop support and troubleshoot hardware/software issues.
- Company: Leading business in Durham with a focus on IT solutions.
- Benefits: Competitive pay, flexible working hours, and opportunities for skill development.
- Other info: Exciting projects and a chance to grow your career in IT.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in desktop support and strong knowledge of Windows operating systems.
The predicted salary is between 30000 - 40000 £ per year.
Position: 2nd Line Desktop Engineer
Location: Durham
Type: Contract - Outside IR35
Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues.
Key Responsibilities:
- Provide 1st and 2nd line desktop support to end-users.
- Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops.
- O365 support and user admin.
- Troubleshoot and resolve desktop operating system issues on laptops.
- Swap out machines and address any ongoing technical issues for users.
- Contribute to the rollout of Windows operating systems.
- Hardware support, Printers, laptops etc.
Requirements:
- Proven experience in desktop support, particularly 2nd line support.
- Strong knowledge of Windows 10 or Windows 11 operating systems.
- Experience with Windows 10 rollout projects is acceptable; experience with Windows 11 is a plus.
- Proficiency in installing, configuring, and supporting Windows operating systems on laptops.
- Excellent troubleshooting skills.
Desktop Engineer, Hardware, Software, 2nd Line, Windows employer: Sanderson Recruitment
Join a dynamic and innovative team in Durham as a 2nd Line Desktop Engineer, where you will not only enhance your technical skills but also enjoy a supportive work culture that prioritises employee growth and development. With a focus on collaboration and continuous improvement, this company offers a range of benefits including flexible working arrangements and opportunities to engage in exciting IT projects, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Engineer, Hardware, Software, 2nd Line, Windows
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work with desktop support. They might know about openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to demonstrate how you would handle common 1st and 2nd line support issues, especially with Windows 10 and 11.
✨Tip Number 3
Showcase your hands-on experience! If you've worked on Windows rollout projects or have tackled hardware issues, make sure to highlight these in conversations or during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you, so keep an eye out and get your application in.
We think you need these skills to ace Desktop Engineer, Hardware, Software, 2nd Line, Windows
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 1st and 2nd line desktop support. We want to see how you've tackled hardware and software issues, especially with Windows 10 and 11.
Show Off Your Skills:In your cover letter, let us know about specific projects you've worked on, like Windows rollouts or troubleshooting tricky desktop issues. This is your chance to shine!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Windows 10 and 11, as well as any relevant hardware and software troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled 1st and 2nd line support issues. Think about a time when you had to troubleshoot a tricky problem and how you approached it. This will demonstrate your analytical skills and ability to think on your feet.
✨Familiarise Yourself with O365
Since O365 support is part of the role, make sure you understand its features and common user issues. Being able to talk confidently about user administration and troubleshooting in O365 will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing IT projects, or the company’s approach to desktop support. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
