At a Glance
- Tasks: Manage complex member casework and support various pension projects.
- Company: Dynamic company specialising in workplace pension schemes with a hybrid working model.
- Benefits: Competitive salary up to £60k, flexible working, and a supportive team environment.
- Other info: Join a diverse community that values inclusivity and offers career growth opportunities.
- Why this job: Be a key player in improving member experiences and driving impactful pension solutions.
- Qualifications: Experience in pensions administration and strong knowledge of pension legislation required.
The predicted salary is between 60000 - 60000 £ per year.
A company that specialises in workplace pension schemes is seeking a dedicated professional to join as a Technical Services Manager. The role involves providing support to a wide variety of projects, focusing on managing complex member casework, complaints handling, scheme events, and supporting the core Member Services teams with technical pensions issues.
- Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel, ensuring processes and documentation are fit for purpose and casework is managed in a timely manner.
- Act as the principal point of contact with the Legal team and external parties regarding Scheme, legal, and regulatory issues arising from member services casework.
- Manage the delivery of scheme events and provide technical oversight on regulatory projects.
- Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
- Review calculations, validate data, and support the core Member Services teams with high value, sensitive, or technically complex cases.
- Keep up to date with relevant legislation and regulations, assisting in disseminating information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.
- Oversee the provision of technical support to the wider team, including answering ad hoc technical queries, providing technical input to and reviewing member communications, and supporting the development and delivery of training.
- Support the ongoing monitoring of process and systems strength to reduce risk to the Scheme, improve the member experience, and provide technical support for resolving any arising issues.
- Be the technical expert on team-specific processes, including system specifications, data, Scheme rules, and procedures.
- Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations, and system updates.
- People management duties, as required.
- Ensure compliance with Data Protection, Health and Safety, and Quality Management processes and procedures.
- Work closely with the Operational Change team on the continuous improvement programme and quality reviews.
Experience required includes:
- Technical role within a pensions administration function.
- In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint, and Outlook.
- Proven DB Pension Schemes knowledge and operational experience.
- Excellent knowledge of Scheme rules and practices, Pensions and related employer legislation, tPR regulatory codes of practice, and Administration processes.
- Strong pensions knowledge, including HMRC rules & regulations and pensions/employer legislation.
- Well organised with robust commercial awareness.
- Proven track record as an experienced pensions practitioner or PMI pensions qualification.
- Experience in managing the delivery of pension scheme events and other projects.
- Specific Microsoft Excel skillset - ability to use and amend standard spreadsheet proformas for non-standard complex individual cases.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Technical Service Manager, Chesterfield, Hybrid in Derby employer: Sanderson Recruitment
As a leading specialist in workplace pension schemes, our company offers a dynamic and inclusive work environment that prioritises employee growth and development. With a hybrid working model based in Chesterfield, we provide competitive salaries, comprehensive training, and opportunities to engage with diverse projects, ensuring that our Technical Service Managers can thrive while making a meaningful impact in the pensions sector.
