At a Glance
- Tasks: Be the go-to person for customers, managing enquiries and resolving queries.
- Company: Join a leading financial services provider in a dynamic team.
- Benefits: Competitive salary, flexible hybrid working, and great benefits.
- Other info: Opportunity for growth in a supportive and fast-paced environment.
- Why this job: Make a real difference by delivering outstanding customer experiences.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 29000 £ per year.
Location: Sussex Office
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 - £29,000 (DOE) + Benefits
Are you passionate about delivering outstanding customer experiences? Our client, a leading financial services provider in West Sussex, is expanding and looking for a Customer Service Executive to join their dynamic team. This is an excellent opportunity for someone with strong customer support skills and a proactive approach to problem-solving.
What You'll Do
- Be the first point of contact for customers and members.
- Manage enquiries across multiple channels (phone, email, live chat).
- Work closely with internal teams to resolve complex queries.
- Contribute ideas for process improvements to enhance service delivery.
- Build knowledge of financial products, compliance, and best practices.
What We're Looking For
- Previous experience in customer service, contact centre, or client support.
- Financial services, banking, or insurance experience is a plus (not essential).
- Excellent communication skills - both written and verbal.
- Ability to stay calm under pressure and maintain attention to detail.
- Strong problem-solving skills and a genuine desire to help customers.
Customer Service Executive employer: Sanderson Recruitment
Join a leading financial services provider in West Sussex, where we prioritise outstanding customer experiences and foster a supportive work culture. Our flexible hybrid working model allows for a healthy work-life balance, while our commitment to employee growth ensures you have the resources and opportunities to develop your skills in a dynamic environment. With competitive salaries and a focus on collaboration, we are dedicated to creating a rewarding workplace for our Customer Service Executives.
