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For Companies At a Glance
- Tasks: Lead and develop teams to deliver exceptional customer service.
- Company: Join a dynamic company in Edinburgh focused on performance and growth.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Be part of a high-performance culture that values your contributions and fosters personal growth.
- Qualifications: Previous experience in team management and a passion for customer service is essential.
- Other info: This role offers a chance to make a real impact in a thriving team.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity:
We have exciting opportunities for Team Managers to join our telephony and administration teams in Edinburgh. This role is pivotal in driving performance, leading and developing teams, and ensuring outstanding service delivery to our customers. You will be responsible for achieving operational goals, fostering a high-performance culture, and supporting the continuous growth of you…
Contact Centre Team Manager employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your leadership style with our expectations, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss your experience in driving performance and leading teams. Be ready to share specific examples of how you've successfully managed teams in the past, as this will demonstrate your capability to excel in the role.
✨Tip Number 3
Research the latest trends in customer service and contact centre management. Showing that you're up-to-date with industry best practices can set you apart from other candidates and highlight your commitment to continuous improvement.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the role and the team dynamics, which can help you tailor your approach during the interview process.
We think you need these skills to ace Contact Centre Team Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and expectations for the Contact Centre Team Manager position. Highlight how your experience aligns with driving performance and leading teams.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that demonstrate your ability to manage a team effectively. Include specific examples of how you've achieved operational goals and fostered a high-performance culture in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and team management. Use this opportunity to explain why you are the perfect fit for the role and how you can contribute to the company's success.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Sanderson Recruitment
✨Showcase Your Leadership Skills
As a Contact Centre Team Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a high-performance culture.
✨Understand Operational Goals
Familiarise yourself with the operational goals relevant to the role. Be ready to discuss how you would achieve these goals and provide specific strategies or experiences that highlight your understanding of performance metrics and service delivery.
✨Emphasise Customer Service Excellence
Outstanding service delivery is key in this role. Prepare to discuss your approach to customer service, including any initiatives you've implemented to improve customer satisfaction and how you handle challenging situations.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess your problem-solving abilities and team management skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and provide clear, concise examples from your previous experience.
