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For Companies At a Glance
- Tasks: Lead and develop teams to deliver exceptional customer service.
- Company: Join a dynamic company in Edinburgh focused on performance and growth.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Be part of a high-performance culture that values your contributions.
- Qualifications: Previous experience in team management is preferred.
- Other info: This role offers opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity:
We have exciting opportunities for Team Managers to join our telephony and administration teams in Edinburgh. This role is pivotal in driving performance, leading and developing teams, and ensuring outstanding service delivery to our customers. You will be responsible for achieving operational goals, fostering a high-performance culture, and supporting the continuous growth of you…
Contact Centre Team Manager employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your leadership style with our expectations, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss your experience in driving performance and leading teams. Be ready to share specific examples of how you've successfully managed teams in the past, as this will demonstrate your capability to excel in the role.
✨Tip Number 3
Showcase your customer service expertise during any discussions. Highlighting your commitment to outstanding service delivery will resonate well with us, as it's a key aspect of the Contact Centre Team Manager role.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights from those who have worked in similar roles can provide you with valuable information about what we look for in a successful Team Manager.
We think you need these skills to ace Contact Centre Team Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Contact Centre Team Manager. Highlight key skills such as leadership, performance management, and customer service in your application.
Tailor Your CV: Customise your CV to reflect your experience in team management and customer service. Use specific examples that demonstrate your ability to drive performance and develop teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading teams and delivering exceptional service. Mention how your previous experiences align with the company's goals and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sanderson Recruitment
✨Showcase Your Leadership Skills
As a Contact Centre Team Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a high-performance culture.
✨Understand Operational Goals
Familiarise yourself with the operational goals relevant to the role. Be ready to discuss how you would approach achieving these goals and any strategies you've used in previous roles to drive performance and service delivery.
✨Emphasise Customer Service Excellence
Outstanding service delivery is key in this role. Prepare to share specific instances where you've gone above and beyond for customers, and how you plan to instil this commitment within your team.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess your problem-solving and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you highlight your impact on team performance and customer satisfaction.
