Service Design Lead in City of London

Service Design Lead in City of London

City of London Full-Time 70000 - 90000 £ / year (est.) No working from home possible
Sanderson Recruitment

At a Glance

  • Tasks: Lead a team in transforming services and processes for a major programme.
  • Company: Join a dynamic team driving impactful transformation in London.
  • Benefits: Competitive pay, hybrid work model, and a focus on inclusivity.
  • Other info: Embrace a diverse culture with excellent career growth opportunities.
  • Why this job: Make a real difference by shaping future operating models and leading innovation.
  • Qualifications: Extensive Service Design experience and strong leadership skills required.

The predicted salary is between 70000 - 90000 £ per year.

Rate: Up to c£600 (inside IR35/via umbrella)

Location: London (Hybrid) 1/2x per week onsite

Duration: 6 month initial contract

Clearance: Active SC clearance is essential

Sanderson are supporting a major transformation programme seeking an experienced Service Design Workstream Lead to take ownership of a critical workstream. This role requires a blend of deep Service Design expertise and strong leadership capability. You'll lead a team responsible for understanding current services and processes, designing future operating models and driving successful transformation delivery.

Key Responsibilities
  • Lead the Service Design workstream across a large transformation programme.
  • Drive As Is, To Be and transition state design.
  • Lead and develop a team of Service Designers and analysts.
  • Build strong relationships with senior stakeholders.
  • Ensure service design activities align with programme delivery and business outcomes.
  • Drive collaboration across multiple workstreams.
Experience Required
  • Extensive Service Design and process improvement experience.
  • Proven experience within large scale transformation programmes.
  • Strong stakeholder management and influencing skills.
  • Experience leading teams and building high performing cultures.
  • Expertise in end to end service design, process mapping and operating model design.
  • BPMN experience desirable.

If this is of interest, please apply online with an updated CV attached.

Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Sanderson Recruitment

Contact Details:

Sanderson Recruitment Recruitment Team

We think you need these skills to ace Service Design Lead in City of London

Service Design
Leadership Skills
Stakeholder Management
Process Improvement
Transformation Programme Experience
Team Development
End to End Service Design