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- Tasks: Lead the delivery of a cutting-edge transactional communications platform for a well-known brand.
- Company: Join a diverse and inclusive team focused on innovative customer communication solutions.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams and enjoy excellent career development opportunities.
- Why this job: Shape the future of customer communications and make a real impact in a dynamic environment.
- Qualifications: Experience in product management and delivering multi-channel communication platforms.
We've partnered with a well-known brand who are looking for a Senior Product Manager / Product Manager to drive the delivery of an enterprise-wide transactional communications platform. This platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels.
You will be responsible for defining the product vision, roadmap, and operating model, ensuring the platform is scalable, reliable, and capable of delivering personalised, real-time communications at scale.
Overview of the role:- Product Strategy & Vision
- Help shape and deliver product/platform vision and strategy for the transactional communications platform.
- Establish a clear roadmap aligned to customer experience goals, operational efficiency and commercial outcomes.
- Drive a shift from a legacy platform to a new platform.
- Platform Ownership & Delivery
- Lead the end-to-end delivery of a multi-channel transactional communications platform (email, SMS, push, in-app).
- Ensure the platform supports high-volume, real-time communications, resilience and reliability at scale.
- Partner with: Engineering & Architecture teams, CRM/Marketing teams, Data & Analytics, Customer Experience & Operations.
- Drive improvements in customer communications experience, including timeliness, relevance and clarity.
- Enable personalisation and dynamic content within transactional messaging.
- Ensure consistency across all customer touchpoints.
- Essential: Proven experience as a Senior Product Manager / Product Manager / Lead Product Manager.
- Experience delivering platform products, ideally in:
- Transactional communications - SMS, EMAIL, In App notifications.
- CRM.
- Customer engagement.
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Product Manager - Customer & Transactional Comms in City of London employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Customer & Transactional Comms in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product management. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you drove results, especially in transactional communications. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Product Manager - Customer & Transactional Comms in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Manager for Customer & Transactional Comms. Highlight your experience with transactional communications and any relevant platforms you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive the delivery of our transactional communications platform. Be specific about your achievements and how they relate to the job description.
Showcase Your Stakeholder Management Skills: Since this role involves significant stakeholder management, make sure to include examples of how you've successfully collaborated with cross-functional teams in the past. We love seeing how you’ve navigated complex relationships to achieve results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the transactional communications platform and its importance. Familiarise yourself with how it integrates with customer experience goals and operational efficiency. This will help you articulate your vision and strategy during the discussion.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Highlight your experience working with cross-functional teams and how you’ve navigated challenges to deliver results. This is crucial for a role that requires collaboration with engineering, marketing, and data teams.
✨Demonstrate Your Understanding of Multi-Channel Messaging
Be ready to discuss your knowledge of various communication channels like SMS, email, and in-app notifications. Share insights on how to ensure consistency and personalisation across these platforms. This will show that you can drive improvements in customer communications effectively.
✨Prepare Questions That Show Your Interest
Think of insightful questions to ask the interviewers about their current challenges with the platform or their vision for the future. This not only demonstrates your genuine interest in the role but also gives you a chance to showcase your strategic thinking.