At a Glance
- Tasks: Manage complex member casework and support various pension projects.
- Company: Dynamic company specialising in workplace pension schemes.
- Benefits: Up to £60k salary, hybrid working, and a supportive team environment.
- Other info: Inclusive workplace valuing diversity and offering career growth opportunities.
- Why this job: Be a key player in improving member services and making a real impact.
- Qualifications: Experience in pensions administration and strong communication skills.
The predicted salary is between 60000 - 60000 £ per year.
A company that specialises in workplace pension schemes is seeking a dedicated professional to join the company as a Technical Services Manager. They are looking for someone who will be responsible for providing support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services' teams as well as supporting on technical pensions issues within the wider team.
What you'll be doing:
- Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
- Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
- Manage the delivery of scheme events and provide technical oversight on regulatory projects.
- Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
- Review calculations, validate data and support the core Member Services teams with high value, sensitive or technically complex cases.
- Keep up to date with relevant legislation and regulations, assisting in disseminating the information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.
- Oversee the provision of technical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices and supporting development and delivery of training.
- Support the Product Owner in developing the member portal.
- Support the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improve the member experience and provide technical support for resolving any issues arising, where required.
- Be the technical expert of team specific processes including system specifications, data, Scheme rules and procedures.
- Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations and system updates.
- People management duties, as required.
- Compliance with Data Protection/Health and Safety/Quality Management processes and procedures.
- Work closely with the Operational Change team with the continuous improvement programme and quality reviews.
- Other duties, as required.
What we're looking for:
Essentials:
- Experience in a technical role within a pensions administration function.
- In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook.
- Proven DB Pension Schemes knowledge and operational experience.
- Excellent verbal and written communication skills.
- Have an excellent knowledge of: Scheme rules and practices, Pensions and related employer legislation/tPR regulatory codes of practice and Administration processes.
- Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.
- Strong numeric, analytical and problem-solving skills.
- Ability to communicate / interact at all levels within the organisation.
- Well organised with robust commercial awareness.
- Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.
- Experience in managing the delivery of pension scheme events and other projects.
Desirable:
- Experience in other software products.
- Specific Microsoft Excel skillset - ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual cases.
- Proven experience in a similar role.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Technical Service Manager, Chesterfield, Hybrid employer: Sanderson Recruitment
Join a forward-thinking company in Chesterfield that prioritises employee growth and well-being, offering a hybrid working model and a competitive salary of up to £60k. With a strong focus on inclusivity and respect, the company fosters a collaborative work culture where your expertise in pensions administration will be valued, and you will have opportunities to lead impactful projects while receiving support for your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Manager, Chesterfield, Hybrid
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Sanderson Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Technical Service Manager, Chesterfield, Hybrid
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Sanderson Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Sanderson Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Sanderson Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Sanderson Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Sanderson Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Sanderson Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
