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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service.
- Company: Dynamic contact centre in Bristol with a focus on teamwork and support.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real difference by guiding a passionate team towards success.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Join a diverse community that values respect and equality.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bristol
Department: Contact Centre
Are you passionate about delivering excellent customer service and inspiring others to do the same? We are looking for a Team Leader to guide and support a high-performing Customer Services team, ensuring an exceptional experience for every customer.
About the Role
As a Team Leader, you will play a key part in driving service quality, performance and continuous improvement within the Contact Centre. You will lead a team of Customer Service Representatives, creating an environment where people are motivated, supported and equipped to deliver outstanding customer outcomes.
What You Will Do
- Lead, coach and support a team of 12 Customer Service Representatives.
- Manage resources and workloads to meet service and performance targets.
- Monitor results, address gaps and drive continuous improvement.
- Support team development with training, feedback and clear objectives.
- Maintain high standards of quality, compliance and customer focus.
- Communicate effectively through periods of business or process change.
What You Will Bring
Essential:- Strong skills in planning, organisation and resource management.
- Experience managing people or mentoring others.
- Excellent communication and relationship-building skills.
- Analytical ability and confidence with systems and processes.
- Minimum 2 years' experience in a customer service environment.
- Knowledge of specific product lines or account portfolios.
- Experience within a Contact Centre leadership role.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Team Leader - Bristol employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you’ve motivated and supported others in previous roles. Highlighting your experience in managing teams will make you stand out as a strong candidate for the Team Leader position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Team Leader - Bristol
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how you inspire others and create a positive environment, so share specific examples of your experiences!
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the job description. We love seeing how your planning, organisation, and leadership abilities align with what we're looking for.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Team Leader in a Contact Centre. Familiarise yourself with customer service principles and think about how you can inspire and support your team. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your experience managing or mentoring others. Think of specific examples where you've led a team or improved performance. Highlight your ability to motivate and develop team members, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing workloads or addressing performance gaps. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills and problem-solving abilities.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would maintain high standards during periods of change, as this will reflect your adaptability and focus on customer outcomes.
