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- Tasks: Lead and manage operations for a large Life & Pensions client, overseeing 800+ staff.
- Company: Renowned Business Process Outsourcing provider with a focus on growth.
- Benefits: Competitive salary, career advancement opportunities, and a dynamic work environment.
- Why this job: Drive transformational initiatives and make a significant impact in the financial services sector.
- Qualifications: Extensive experience in operations management, preferably in Life & Pensions or Financial Services.
- Other info: Exciting opportunity to transition from Telecommunications or Utilities into Financial Services.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a large, renowned and specialist Business Process Outsourcing provider, is currently looking to hire a Senior Head of Operations to work across and deliver into one of their largest and fastest growing Life and Pension customers.
As the Senior Head of Operations you will be responsible for managing c. 800 onshore FTEs as well as offshore resources, via 4 direct reports, across multiple UK sites. The role will partner closely with the MD of the Account and manage both BAU operational delivery into the end customer as well as various transformational initiatives in parallel.
Responsibilities- Manage circa 800 onshore FTEs as well as offshore resources, via 4 direct reports, across multiple UK sites.
- Partner closely with the MD of the Account to manage both BAU operational delivery into the end customer and various transformational initiatives in parallel.
- Significant experience in a Head of Operations position, ideally within the Life and Pensions industry or the wider Financial Services sector. However, the client would also be excited by Telecommunications and Utilities backgrounds, where the candidate is interested in a move into FS and bringing with them experience of operating at a more senior level and scale, but within a heavily regulated environment.
- Experience as a Head of Operations / Head of Customer / Head of Service within a large BPO or Outsourced solutions provider, or facing off to multiple clients within a Life & Pensions / Financial Services Organisation is highly sought after.
Senior Head of Operations in Bristol employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Head of Operations in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the Life & Pensions or Financial Services sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Head of Operations role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want to show them that you’re not just a fit for the role, but also for their team. Tailor your answers to reflect how your experience aligns with their needs.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the Senior Head of Operations position.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Head of Operations in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Head of Operations. Highlight your experience in managing large teams and any relevant industry knowledge, especially in Life & Pensions or Financial Services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements that demonstrate your ability to manage operations and lead transformational initiatives.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership experience. Talk about how you've successfully managed teams and driven operational excellence in previous roles, especially in regulated environments.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Numbers
As a Senior Head of Operations, you'll be managing a large team and overseeing significant operational metrics. Brush up on key performance indicators relevant to the Life and Pensions sector, and be ready to discuss how you've driven improvements in these areas in your previous roles.
✨Showcase Your Leadership Style
With four direct reports and a large team under your management, it's crucial to convey your leadership approach. Prepare examples that highlight your ability to inspire and manage diverse teams, especially in a fast-paced environment. Think about how you’ve successfully navigated challenges and led transformational initiatives.
✨Understand the Regulatory Landscape
Given the heavily regulated nature of the Financial Services sector, make sure you're familiar with the key regulations affecting operations in Life and Pensions. Be prepared to discuss how you've ensured compliance in past roles and how you plan to maintain high standards in this new position.
✨Align with Business Goals
The role involves partnering closely with the MD of the Account, so it’s essential to understand the broader business objectives. Research the company’s goals and think about how your operational strategies can align with them. Be ready to share your vision for operational delivery and transformation that supports these goals.
