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- Tasks: Handle inbound customer queries and resolve complaints with a focus on excellent service.
- Company: Leading Financial Services brand in the heart of Bristol.
- Benefits: Up to £175 per day, retention bonus, and a supportive work environment.
- Why this job: Join a dynamic team during an exciting transformation and make a real difference.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Rate: Up to £175 per day (via umbrella) / Retention bonus available
Location: Central Bristol - Full time onsite
Duration: Initial 3 month contract, extensions up to 6 months
Working Pattern: Monday - Friday, 9am-5pm
Sanderson are currently supporting a leading Financial Services brand based out of central Bristol to identify 15 Customer Service Advisers. These roles will be responsible for handling inbound customer queries as the organisation goes through a large transformation.
Responsibilities:
- Take inbound customer calls and triage queries.
- Resolve queries and complaints, completing any actions agreed or required.
- Follow through on agreed actions for all customers.
- Maintain internal systems and trackers ensuring accurate data entry.
- Transferring calls to the appropriate departments.
Ideal Candidate:
- Passionate about customer service.
- Telephony/Contact centre experience is ideal.
- Strong written and verbal communication.
If this is of interest, please apply online with an updated CV attached.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Service Advisor in Bristol employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the actual calls.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role and the company culture. Plus, it helps you figure out if it's the right fit for you.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience, especially in telephony or contact centres, and showcase your passion for customer service.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills that align with the job description and show us your enthusiasm for joining our team.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We want to see your communication skills in action, so avoid jargon and get straight to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled specific situations. Think about examples where you resolved complaints or improved customer satisfaction.
✨Familiarise Yourself with the Company
Research the financial services brand you're interviewing for. Understand their values, mission, and any recent news or changes. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since strong verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask the interviewer. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics or what success looks like in this role.