Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate customer cases and manage complaints in a hybrid role.
- Company: Join a diverse and inclusive financial services team.
- Benefits: Hybrid working, competitive pay, and support for personal adjustments.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Experience in financial services and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is looking to hire a Remediation/Case Handler to investigate customer cases as part of a remediation, redress and or complaints programme of work. The successful candidate will work to assess eligibility, potential detriment to the customer and appropriate compensation. This will involve managing cases (end to end) and applying remediation methodology & complaints handling requirements. Financial Ombudsman Service - FOS - regulations must be considered at all times.
Hybrid working - 2 days per week on site.
General responsibilities:
- Case handling and investigation
- Redress calculation
- Customer communication
- Quality, compliance and assurance
- Workflow and delivery (Use workflow and case management tools to manage cases at different stages of the process)
- Maintain accurate status updates, audit trails, and case documentation.
- Deliver work in line with productivity expectations, service level agreements (SLAs), and quality standards.
Skills and experience required:
- Demonstrable experience working within financial services
- Experience of remediation, redress and complaints investigation.
- Strong problem and analytical solving skills
- Experience managing complex cases
- Strong written and verbal communication skills including awareness of FOS regulations
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Finance Case Handler/Complaint Handler, hybrid in Birmingham employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Case Handler/Complaint Handler, hybrid in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector and let them know you're on the hunt for a Finance Case Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of FOS regulations and remediation processes. We want you to be able to showcase your problem-solving skills and experience with complex cases confidently!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
✨Tip Number 4
Apply through our website for the best chance at landing that Finance Case Handler gig! We’re all about making the application process smooth and straightforward, so don’t miss out on the opportunity to join our awesome team.
We think you need these skills to ace Finance Case Handler/Complaint Handler, hybrid in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in financial services, especially in remediation and complaints handling. We want to see how your skills match the job description!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. Use professional language but let your personality shine through – we love a bit of character!
Highlight Relevant Experience: Don’t forget to mention any specific cases you’ve handled that relate to redress or complaints investigation. We’re looking for real examples that demonstrate your problem-solving skills and ability to manage complex cases.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Regulations
Familiarise yourself with the Financial Ombudsman Service (FOS) regulations. Understanding these guidelines will not only show your expertise but also demonstrate your commitment to compliance, which is crucial for a Finance Case Handler.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex cases you've managed in the past. Highlight your analytical skills and how you approached problem-solving. This will help illustrate your capability to handle the intricacies of case management effectively.
✨Communicate Clearly
Practice your verbal and written communication skills. Since customer communication is key in this role, being able to convey information clearly and empathetically will set you apart. Consider role-playing scenarios to refine your approach.
✨Be Ready for Workflow Questions
Expect questions about your experience with workflow and case management tools. Be prepared to discuss how you've used these tools to manage cases efficiently and maintain accurate documentation, as this is vital for meeting SLAs and quality standards.