At a Glance
- Tasks: Provide 1st and 2nd line desktop support and troubleshoot hardware/software issues.
- Company: Leading business in Durham with a focus on IT solutions.
- Benefits: Competitive pay, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values every perspective.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in desktop support, especially with Windows 10/11.
The predicted salary is between 30000 - 40000 £ per year.
A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues.
Key Responsibilities:- Provide 1st and 2nd line desktop support to end-users.
- Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops.
- O365 support and user admin.
- Troubleshoot and resolve desktop operating system issues on laptops.
- Swap out machines and address any ongoing technical issues for users.
- Contribute to the rollout of Windows operating systems.
- Hardware support, Printers, laptops etc.
- Proven experience in desktop support, particularly 2nd line support.
- Strong knowledge of Windows 10 or Windows 11 operating systems.
- Experience with Windows 10 rollout projects is acceptable; experience with Windows 11 is a plus.
- Proficiency in installing, configuring, and supporting Windows operating systems on laptops.
- Excellent troubleshooting skills for desktop operating system issues.
- Strong interpersonal skills for effective communication with users.
- Proven experience in hardware support/break-fix.
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Desktop Engineer, Hardware, Software, 2nd Line, Windows in Bath employer: Sanderson Recruitment
Join a dynamic and inclusive team in Durham as a 2nd Line Desktop Engineer, where your skills in desktop support will be valued and nurtured. We offer a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can advance your career while contributing to exciting IT projects. With a commitment to diversity and respect for all individuals, we create a supportive environment that empowers you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Engineer, Hardware, Software, 2nd Line, Windows in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've resolved tricky hardware or software issues in the past—this will really impress potential employers.
✨Tip Number 3
Tailor your approach! When applying for the Desktop Engineer role, make sure to highlight your experience with Windows 10 and 11. Use specific examples from your past roles to show how you’ve tackled similar challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Engineer, Hardware, Software, 2nd Line, Windows in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 2nd line desktop support and Windows operating systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've tackled hardware and software issues in the past, and let us know what excites you about joining our team.
Show Off Your Troubleshooting Skills:In your application, mention any specific troubleshooting scenarios you've faced and how you resolved them. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, as well as any hardware troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Soft Skills
Since you'll be interacting with end-users, it's crucial to demonstrate your interpersonal skills. Prepare examples of how you've effectively communicated technical information to non-technical users in previous roles.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about common desktop support issues and how you would troubleshoot them. Practising these scenarios can help you feel more confident.
✨Highlight Your Project Experience
If you've been involved in any Windows rollout projects, make sure to highlight this experience. Discuss your role, the challenges faced, and how you contributed to the project's success to show your hands-on expertise.
