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For Companies At a Glance
- Tasks: Support and maintain AWS production environments while troubleshooting incidents and ensuring operational stability.
- Company: Join a well-established tech organisation with a collaborative culture.
- Benefits: Enjoy remote work, flexible hours, competitive salary, and career progression opportunities.
- Other info: Diverse and inclusive workplace that values respect and equality.
- Why this job: Make an impact in cloud technology and enhance your skills in a fast-paced environment.
- Qualifications: Experience with AWS services and strong troubleshooting skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We're supporting a well-established technology organisation in their search for an AWS Support Engineer to join their Managed Services Operations team. This is an excellent opportunity for someone with strong AWS operational support experience who enjoys working within production environments, troubleshooting critical incidents, and maintaining secure, high-availability cloud platforms. The role is primarily home-based, with occasional travel to UK offices when required.
The Role
You'll play a key role in supporting and maintaining AWS-hosted production environments, ensuring operational stability, security, and performance across customer-facing services. Working within a collaborative Managed Services function, you'll be involved in incident response, platform maintenance, monitoring, operational improvements, and change management activities across cloud infrastructure environments. This position would suit someone who enjoys a mix of operational support, cloud engineering, troubleshooting, and continuous improvement within a fast-paced service-driven environment.
Key Responsibilities
- AWS Operations
- Support and maintain AWS production environments within a managed services setting
- Carry out routine maintenance including patching, upgrades, backups, certificate renewals, and capacity management
- Ensure cloud platforms remain secure, stable, and highly available
- Participate in an on-call escalation rota when required
- Incident & Problem Management
- Respond to operational incidents and service disruptions
- Troubleshoot and restore services within agreed SLAs
- Produce root cause analysis documentation and implement preventative measures
- Monitoring & Operational Readiness
- Maintain and improve monitoring and alerting across AWS environments
- Develop and maintain operational runbooks and support documentation
- Ensure alerting and escalation processes are effective and actionable
- Change & Release Management
- Support infrastructure and platform changes in line with operational best practice
- Assist with release validation, rollback planning, and operational readiness activities
- Contribute to change reviews and risk assessments
- Security & Compliance
- Support secure operation of AWS environments in line with internal governance standards
- Assist with vulnerability remediation and security improvements
- Support IAM best practices, logging, encryption, and access management controls
Skills & Experience Required
- Hands-on experience supporting AWS production environments
- Strong understanding of AWS services including EC2, S3, RDS, VPC, EKS and Elasticache
- Previous experience in a DevOps, Cloud Support, Systems Administration or similar role
- Experience with Infrastructure as Code tools such as Terraform, CloudFormation or Ansible
- Strong troubleshooting and incident management skills
- Solid Linux and networking fundamentals
- Experience with Docker and Kubernetes environments
- Familiarity with monitoring tools such as CloudWatch, Grafana, Prometheus or similar
- Experience working within SLA-driven managed service environments
What We're Looking For
- Strong analytical and problem-solving ability
- Calm and methodical approach during critical incidents
- Excellent communication and stakeholder management skills
- Passion for cloud technologies and continuous improvement
- Ability to work effectively within distributed or global teams
What's on Offer
- Fully remote working environment
- Flexible working arrangements
- Exposure to large-scale AWS environments
- Strong opportunities for career progression and technical development
- Collaborative and supportive engineering culture
- Competitive salary and benefits package
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
AWS Support Engineer employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and attend meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common AWS Support Engineer questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and any relevant work you've done with AWS. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace AWS Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your AWS experience and operational support skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about cloud technologies and how you can contribute to our Managed Services Operations team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled critical incidents or improved operational processes in the past. We love candidates who can think on their feet and bring innovative solutions to the table.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services like EC2, S3, and RDS. Be ready to discuss how you've used these in past roles, especially in production environments. This will show that you're not just familiar with the tools, but that you can effectively leverage them in real-world scenarios.
✨Prepare for Incident Scenarios
Think about past incidents you've managed and be prepared to walk through your troubleshooting process. Highlight your calm and methodical approach during critical situations, as this is key for the role. Practising how you articulate these experiences can really set you apart.
✨Showcase Your Collaboration Skills
Since the role involves working within a collaborative Managed Services function, be ready to discuss how you've worked with teams in the past. Share examples of how you’ve communicated effectively with stakeholders and contributed to team success, especially in a remote setting.
✨Demonstrate Continuous Improvement Mindset
Talk about any initiatives you've taken to improve operational processes or security measures in previous roles. This could include anything from developing runbooks to implementing monitoring tools. Showing that you have a passion for continuous improvement will resonate well with the interviewers.