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- Tasks: Lead the development and management of telephony systems for enhanced efficiency.
- Company: Diligenta aims to be the best in life and pensions administration services.
- Benefits: Enjoy 33 days off, bonuses, and perks like discounted shopping and wellbeing support.
- Why this job: Join a culture of positive change and innovation while shaping future communication strategies.
- Qualifications: Strong leadership and understanding of modern telephony technologies required.
- Other info: Opportunities for personal growth and mentorship in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
Who are Diligenta?
Diligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has been described as \’home\’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
The Telephony Lead will lead the strategic development, optimization, and management of telephony systems, ensuring they align with the organizations wider approach. The role involves leveraging new technologies to drive innovation, efficiency, and cost savings within the contact centre operations. As a key liaison with senior management, the Telephony Lead will ensure that telephony solutions not only meet current business needs but also future proof the organization\’s communications infrastructure.
Benefits
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer\’s Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ( Death in Service\”) & Group Income Protection
- Apply to find out about our other benefits
- Develop and implement a forward-looking telephony strategy that supports the organizations One Diligenta objectives, promoting unified and standardized telephony solution across all departments
- Lead the integration of new technologies, such as AI-driven communication tools, cloud-based telephony solutions, and advanced analytics, to enhance the contact centre\’s operational efficiency and customer experience
- Oversee the installation, configuration, and maintenance of telephony hardware and software
- Develop disaster recovery and business continuity plans for telephony systems
- Stay at the forefront of telephony innovations, evaluating and implementing new technologies that can offer competitive advantages, cost savings, and improved service delivery
- Lead projects aimed at consolidating telephony systems and services, driving economies of scale, and reducing redundancy
- Troubleshoot and resolve telephony issues, working closely with Core IT/Telephony support teams
- Oversee the telephony budget, ensuring it aligns with the financial goals of the organization and supports the strategic direction of the enterprise
- Provide mentorship and professional development opportunities to ensure the team stays current with industry trends and technological advancements
- Collaborate with management, staying up to date on industry trends and emerging technologies to ensure telephony infrastructure remains current and competitive
- Advanced leadership capabilities with a track record of managing high-performing teams
- Deep understanding of modern telephony technologies, including cloud-based solutions, AI-driven tools, and unified communications platforms
- Strong business acumen with the ability to align technical initiatives with broader business strategies
- Excellent communication skills, with the ability to influence senior management and promote cross-departmental collaboration
- Strategic thinking with a focus on innovation, cost reduction, and long-term sustainability
- In-depth knowledge of telephony and contact centre technologies
- End-to-End Telephony Architecture
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Telephony Lead employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Lead
✨Tip Number 1
Familiarise yourself with the latest telephony technologies, especially cloud-based solutions and AI-driven tools. Being knowledgeable about these innovations will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the telephony and contact centre industry. Attend relevant webinars or local meetups to connect with others who can provide insights into the role and potentially refer you to opportunities at Diligenta.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Think of specific examples where you've successfully managed teams or projects, particularly those that involved implementing new technologies or improving operational efficiency.
✨Tip Number 4
Research Diligenta's current telephony systems and any recent news about their technological advancements. This knowledge will allow you to tailor your discussions during interviews and show how you can contribute to their strategic goals.
We think you need these skills to ace Telephony Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Telephony Lead position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with telephony technologies, team leadership, and strategic development. Use specific examples that demonstrate your ability to manage high-performing teams and implement innovative solutions.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to influence and collaborate with senior management. Consider including examples of successful cross-departmental projects you've led.
Tailor Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for Diligenta's vision and culture. Mention how you can contribute to their goals and the importance of customer service in your approach.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Showcase Your Leadership Skills
As a Telephony Lead, demonstrating your advanced leadership capabilities is crucial. Prepare examples of how you've successfully managed high-performing teams in the past, focusing on your ability to inspire and drive positive change.
✨Understand Telephony Technologies
Make sure you have a deep understanding of modern telephony technologies, especially cloud-based solutions and AI-driven tools. Be ready to discuss how these technologies can enhance operational efficiency and customer experience.
✨Align with Business Strategies
Highlight your strong business acumen by discussing how technical initiatives can align with broader business strategies. Prepare to explain how your previous projects have contributed to cost reduction and long-term sustainability.
✨Communicate Effectively
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex technical concepts. Be prepared to influence senior management and promote collaboration across departments.
