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- Tasks: Lead a team of Back Office Payment Processing Specialists to achieve excellence.
- Company: Diligenta is a top-tier Life and Pensions Administration Service provider focused on customer service.
- Benefits: Enjoy 33 days off, bonuses, and perks like discounted shopping and wellness programs.
- Why this job: Join a supportive culture that values growth, innovation, and positive change.
- Qualifications: 2+ years in customer service or Back Office roles; strong leadership and communication skills required.
- Other info: We offer comprehensive support for your mental, physical, and financial wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients’ operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role:
Lead and inspire a team of Back Office Payment Processing Specialists to achieve operational excellence and deliver outstanding results. As a Team Leader, you’ll manage performance, cultivate team growth, and ensure objectives align with business and client needs.
Benefits:
- 33 days including Bank Holidays.
- Eligibility for an annual discretionary bonus scheme.
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
- Cycle to Work Scheme & Interest free Season Ticket loans.
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave.
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance (‘Death in Service”) & Group Income Protection.
- Apply to find out about our other benefits.
What you’ll be doing:
- Plan and allocate team resources effectively, ensuring workloads are managed efficiently within budget constraints.
- Monitor team performance against set objectives, identify gaps, and take corrective actions to meet targets.
- Lead, coach, and develop team members, addressing performance concerns promptly while fostering individual potential.
- Organize training and development opportunities tailored to business needs, ensuring team members are well-prepared with necessary skills and knowledge.
- Drive continuous improvements to enhance operational efficiency, incorporating best practices and innovative solutions.
- Guide the team through organizational changes, maintaining alignment with company strategy, client expectations, and business goals.
- Ensure compliance with company policies and legal standards, delivering consistent and high-quality output.
What we’re looking for:
- Demonstrated experience in managing and leading teams.
- At least 2 years of experience in a customer service or Back Office processing role, preferably within financial services or life and pensions industries.
- Strong organizational and planning skills to manage team resources effectively.
- Excellent communication and interpersonal abilities to build relationships and motivate the team.
- Analytical mindset with problem-solving capabilities.
- Familiarity with systems, processes, and product knowledge in a Back Office environment.
- Awareness of regulatory and commercial considerations relevant to the role.
- Knowledge of FSA compliance regulations to ensure standards are consistently upheld.
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Team Leader - Back Office employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Back Office
✨Tip Number 1
Familiarize yourself with Diligenta's vision and values. Understanding their commitment to customer service and operational excellence will help you align your leadership style with their expectations.
✨Tip Number 2
Highlight your experience in managing teams, especially in a Back Office or customer service environment. Be ready to discuss specific examples of how you've led teams to achieve targets and improve performance.
✨Tip Number 3
Prepare to demonstrate your analytical and problem-solving skills. Think of instances where you've identified gaps in performance and implemented solutions that led to measurable improvements.
✨Tip Number 4
Showcase your knowledge of compliance regulations relevant to the financial services industry. Being well-versed in FSA compliance will set you apart as a candidate who understands the importance of maintaining high standards.
We think you need these skills to ace Team Leader - Back Office
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Diligenta's vision and values. Highlight how your personal values align with their focus on customer service and positive change in your application.
Tailor Your CV: Make sure your CV reflects your experience in managing teams and your background in customer service or Back Office roles. Use specific examples that demonstrate your leadership skills and ability to drive operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your relevant experience and how you can contribute to the team’s success, particularly in coaching and developing team members.
Highlight Relevant Skills: When detailing your experience, emphasize your organizational skills, communication abilities, and analytical mindset. Mention any familiarity with compliance regulations and how you've applied them in previous roles.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or motivated team members to achieve their goals.
✨Understand the Business and Client Needs
Familiarize yourself with Diligenta's vision and how they aim to transform client operations. Be ready to discuss how you can align team objectives with business goals and client expectations, showcasing your understanding of the financial services industry.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. Emphasize your analytical mindset and how it has helped you improve operational efficiency in a Back Office environment.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be prepared to share examples of how you've built relationships within your team and across departments. Highlight your interpersonal skills and how they contribute to a positive team culture.
