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- Tasks: Manage supplier relationships and ensure service agreements are met while identifying improvements.
- Company: Diligenta aims to be the best in life and pensions administration, focusing on customer service.
- Benefits: Enjoy 33 days off, bonuses, career development, and a wellbeing programme.
- Why this job: Join a supportive culture that values positive change and offers growth opportunities.
- Qualifications: GCSEs in Maths and English, experience in relationship management, and strong communication skills required.
- Other info: Hybrid role based in Peterborough with a focus on personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
We currently have a vacancy for a Supplier Relationship Manager in the Ops Shared Services Account in Peterborough. This role is responsible for managing designated suppliers to ensure that contractual obligations and service level agreements (SLAs) are met or exceeded and maintained within budget. The position focuses on identifying and implementing service improvements and cost reductions, thereby maximizing benefits for Diligenta while minimizing risks in accordance with the Diligenta Supplier Management Procurement policy.
What you’ll be doing:
- Undertaking day to day management and monitoring of designated third parties in accordance with Diligenta Supplier Management Procurement Policy.
- Ensuring the timely receipt and review of agreed management information (MI).
- Identifying areas of service requiring improvement.
- Agreeing and monitoring the necessary action plans through to delivery.
- Undertaking and documenting proactive periodic reviews of the control environment within the third party, the content of which may include (but not limited to): Service issues and remedies and future volumes.
- Managing the Supplier's budget, not to exceed signed off agreement, challenging invoices and approving and obtaining credit notes as required.
- Prompting escalation of significant issues to the Senior Executive and Risk Management and timely dispute resolution.
- Working with the third party to identify and implement a benefit delivery plan, including the use and review of internal processes, the external supply chain and market knowledge.
What we’re looking for:
- Ideally qualified to GCSE standard or equivalent and should include Maths and English.
- Proven relevant experience in relationship management, with experience of the management of Archive, Print and Post suppliers.
- Preferably have relevant Financial Services and Outsourcing sectors experience.
- Experience of managing large client contracts in complex environments.
- Excellent communication skills and influencing capabilities with the ability to present to senior management teams.
- Ability to effectively influence and negotiate with senior level clients, stakeholders and colleagues.
- Ability to quickly comprehend complex business processes and issues.
- Experience using Microsoft Office (Word, PowerPoint, Excel).
- Must have demonstrated success in a pressurised commercial environment.
Benefits:
- 33 days including Bank Holidays.
- Eligibility for an annual discretionary bonus scheme.
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
- Cycle to Work Scheme & Interest free Season Ticket loans.
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave.
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection.
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Supplier Relationship Manager employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supplier Relationship Manager
✨Tip Number 1
Familiarise yourself with Diligenta's Supplier Management Procurement Policy. Understanding the specific policies and procedures will help you demonstrate your knowledge during interviews and show that you're ready to manage supplier relationships effectively.
✨Tip Number 2
Highlight your experience in managing suppliers, especially in the Archive, Print, and Post sectors. Be prepared to discuss specific examples of how you've improved service delivery or reduced costs in previous roles, as this will resonate well with the hiring team.
✨Tip Number 3
Brush up on your communication and negotiation skills. Since the role requires influencing senior management and stakeholders, practice articulating your thoughts clearly and confidently, perhaps through mock interviews or discussions with peers.
✨Tip Number 4
Research Diligenta's recent projects and initiatives. Being knowledgeable about their current operations and challenges will allow you to tailor your responses in interviews and demonstrate your genuine interest in contributing to their success.
We think you need these skills to ace Supplier Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supplier relationship management, particularly in the Archive, Print, and Post sectors. Use specific examples that demonstrate your ability to manage contracts and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Diligenta's vision and culture. Mention how your skills align with their goals, particularly in managing suppliers and ensuring compliance with SLAs.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've successfully influenced stakeholders or presented to senior management in previous positions.
Showcase Problem-Solving Abilities: Include instances where you've identified service improvements or resolved significant issues in a pressurised environment. This will demonstrate your capability to handle challenges effectively.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Supplier Relationship Manager. Familiarise yourself with Diligenta's Supplier Management Procurement Policy and be ready to discuss how you would manage suppliers and ensure SLAs are met.
✨Showcase Your Experience
Prepare to share specific examples from your past roles that demonstrate your experience in managing supplier relationships, particularly in the Archive, Print, and Post sectors. Highlight any successes in improving service delivery or reducing costs.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Be prepared to present your ideas on how to handle complex business processes and engage with senior management.
✨Prepare for Scenario Questions
Anticipate scenario-based questions where you may need to demonstrate your problem-solving skills. Think about how you would handle disputes with suppliers or implement action plans for service improvements.
