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- Tasks: Help customers with software issues and provide training on logistics tools.
- Company: Join a leading provider of transport and courier management solutions.
- Benefits: Enjoy remote work flexibility and competitive salary between £26,000 - £35,000.
- Why this job: Be part of a dynamic team that values problem-solving and customer support.
- Qualifications: Experience in software support or technical helpdesk roles is essential.
- Other info: We welcome applicants needing reasonable adjustments during the recruitment process.
The predicted salary is between 26000 - 35000 £ per year.
We're looking for a proactive and tech-savvy Software Support Specialist to join a leading provider of transport and courier management solutions. This is a fantastic opportunity for someone who enjoys solving problems, supporting users, and working with software that plays a critical role in logistics operations across the UK.
About the Role:
As a key member of the support team, you'll be the go-to person for helping customers get the most from a powerful suite of logistics tools. Whether it's guiding users through system features, resolving technical issues, or supporting new clients as they get started, you'll play a vital role in delivering a great customer experience.
Your Day-to-Day:
- Respond to user queries across various channels (phone, email, chat, ticketing system) and provide clear, efficient solutions.
- Investigate and resolve technical issues involving quoting, booking, invoicing, tracking, or route planning tools.
- Help customers understand and effectively use features such as vehicle and depot management, warehouse tools, and route mapping.
- Deliver onboarding support to new clients, including training sessions and walkthroughs to get them up and running smoothly.
- Keep detailed records of support interactions and solutions to maintain service quality and enable knowledge sharing.
- Work closely with the development team to escalate bugs, provide product feedback, and help shape future improvements.
- Stay informed on software updates and logistics trends to offer accurate advice and support.
- Assist in creating help articles, training content, and other support documentation.
What You'll Need:
- Previous experience in a software support or technical helpdesk role, ideally in a SaaS or transport/logistics context.
- Strong analytical and problem-solving skills with a good technical understanding of software systems.
- Excellent communication skills and a customer-first mindset.
- Confidence working independently in a remote setting, while staying closely connected to your team.
- Some background knowledge of the transport, courier, or logistics industry would be a real bonus.
- Familiarity with helpdesk software, remote support tools, and ticketing platforms is desirable.
Nice to Have:
- Hands-on experience with logistics or transport management systems.
- Understanding of fleet and route optimisation, warehouse processes, or multi-depot operations.
- Ability to deliver effective training remotely and create helpful user guides.
- Awareness of software integrations with third-party logistics platforms or APIs.
- Competence in writing clear, concise support documentation or reports.
Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.
Software Support Specialist employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Specialist
✨Tip Number 1
Familiarise yourself with common transport and logistics software tools. Understanding the features and functionalities of these systems will help you speak confidently about how you can support users effectively.
✨Tip Number 2
Brush up on your problem-solving skills by practising troubleshooting scenarios. Being able to demonstrate your analytical thinking during interviews will show that you're ready to tackle technical issues head-on.
✨Tip Number 3
Engage with online communities or forums related to software support and logistics. Networking with professionals in the field can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with remote support tools and ticketing systems. Highlighting your familiarity with these platforms will demonstrate your readiness for a remote working environment.
We think you need these skills to ace Software Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software support or technical helpdesk roles, especially within the transport or logistics sector. Emphasise your problem-solving skills and any familiarity with SaaS solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and technology. Mention specific experiences where you've successfully resolved technical issues or provided training to users, as this aligns well with the role.
Showcase Communication Skills: In your application, demonstrate your excellent communication skills. Provide examples of how you've effectively communicated complex technical information to non-technical users, as this is crucial for the Software Support Specialist position.
Highlight Relevant Tools Experience: If you have experience with helpdesk software, remote support tools, or ticketing platforms, make sure to mention these in your application. This will show that you're familiar with the tools necessary for the role and can hit the ground running.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Showcase Your Problem-Solving Skills
As a Software Support Specialist, you'll be solving technical issues daily. Prepare examples of past experiences where you've successfully resolved problems, especially in a software or logistics context. This will demonstrate your analytical skills and ability to think on your feet.
✨Familiarise Yourself with the Software
Before the interview, take some time to research the company's transport and logistics software. Understanding its features and common user challenges will help you speak confidently about how you can assist customers and improve their experience.
✨Prepare for Customer Interaction Scenarios
Expect to discuss how you would handle various customer queries. Think about how you would guide users through system features or resolve technical issues. Practising these scenarios can help you articulate your approach during the interview.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you’ve effectively communicated complex information to non-technical users in the past. This will show that you have a customer-first mindset and can deliver clear solutions.
