At a Glance
- Tasks: Design and optimise customer journeys while collaborating with product and tech teams.
- Company: Leading financial services organisation focused on transformation.
- Benefits: Competitive daily rate, hybrid work model, and inclusive culture.
- Other info: Join a diverse community that values respect and equality.
- Why this job: Make a real impact in a key transformation programme within a dynamic environment.
- Qualifications: Strong Service Design experience and expertise in journey mapping.
We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme.
The Role
- Design and optimise end-to-end customer journeys
- Create service blueprints and journey maps
- Facilitate workshops and collaborate with product, tech and CX teams
- Translate insight into practical, scalable design outcomes
Requirements
- Strong Service Design experience in complex environments
- Expertise in journey mapping, service blueprinting and facilitation
- Background in financial services or other regulated industries
- Confident working with senior stakeholders
If you're a practical, delivery-focused Service Designer who can hit the ground running, get in touch.
Engagement via umbrella company only; all taxes NI deducted at source.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Service Designer, Journey Maps, Hybrid employer: Sanderson Recruitment Plc
Join a leading financial services organisation that values innovation and collaboration, offering a dynamic work culture where your expertise in service design will directly impact customer experiences. With a commitment to diversity and inclusion, this role provides opportunities for professional growth while working alongside talented teams in a hybrid environment that balances flexibility with engagement. Enjoy competitive compensation and the chance to contribute to meaningful transformation projects in a supportive atmosphere.
