At a Glance
- Tasks: Build strong relationships and ensure exceptional service for a diverse portfolio of customers.
- Company: Dynamic technology business focused on customer success and service delivery.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Join a close-knit team and make a real impact on customer satisfaction.
- Why this job: Shape the future of customer service in a growing tech company.
- Qualifications: Experience in managed services or consultancy, with strong problem-solving skills.
The predicted salary is between 50000 - 50000 £ per year.
Service Delivery Client Success Manager Hamilton Office based c£50k We're looking for a Service Delivery Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business. If you come from a data centre, MSP, managed services, hosting, cloud, infrastructure, or consultancy environment and thrive when juggling multiple priorities and stakeholders, this could be a fantastic opportunity. The Opportunity Joining a close-knit and growing Service Delivery team, you'll become the primary point of contact for a portfolio of customers, ensuring they receive an exceptional service experience from day one. This role sits at the heart of the business, working closely with customers, internal technical teams, operations, and sales to ensure services are delivered effectively and continuously improved. You'll be given the autonomy to challenge existing ways of working, introduce best practice, and help drive service maturity as the business continues its impressive growth journey. What You'll Be Doing Building strong, trusted relationships with customers across a range of industries Acting as the voice of the customer internally and ensuring service expectations are ...
Service Delivery & Customer Success Manager employer: Sanderson Recruitment Plc
At Sanderson Recruitment Plc, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to work on impactful projects in the dynamic field of Identity Governance and Administration. Located in the heart of the UK, we offer a supportive environment where your expertise in IAM can thrive, making a meaningful difference for our clients.
We think you need these skills to ace Service Delivery & Customer Success Manager
Relationship Building
Problem-Solving Skills
Process Improvement
Customer Service Excellence
Stakeholder Management
Data Centre Knowledge
Managed Services Experience
