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- Tasks: Lead a team to enhance planning and change management across Diligenta.
- Company: Diligenta is a top-tier Life and Pensions Administration Service provider focused on customer service.
- Benefits: Enjoy 33 days off, bonuses, personal development, and wellness programmes.
- Why this job: Join a culture of positive change and make a real impact in a supportive environment.
- Qualifications: Experience with ERP systems, leadership skills, and strong presentation abilities required.
- Other info: Be part of a new function driving transformation and operational excellence.
The predicted salary is between 48000 - 72000 £ per year.
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role: A new Business Readiness and Operational Change function is being created at Diligenta to support its growth and 'One Diligenta' strategy. This function will be crucial for managing the migration and transformation of the BaNCS platform, ensuring excellent customer journeys, and embedding consistent change for customers, clients, and colleagues. The Planning Lead will be responsible for developing and implementing enterprise-level planning, including strategic plans, forecasting, and data visualization to enable informed decision-making across all accounts. Essentially, this new function and role aim to standardise and improve change management and planning across the entire organization.
Benefits:
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
What you'll be doing:
- Lead, develop and manage the team of short/medium term Planners, Schedulers, RTQM & Insight Analyst across all Operational services, including Voice, Back Office and Complaints
- Experience configuring and maintaining a Workforce Management & Optimization solution/s
- Contingency and Recovery planning
- Understand business requirements in context to business intelligence
- Cross-functional collaboration
- Assess Risks and opportunities associated with strategic initiatives and develop mitigation strategies
- Ability to analyse data and 'tell the story' in an appropriate and effective way to relevant audiences, what If scenario building
- Has complete accountability for the results and performance of area
- Responsible for developing departmental plans, including business, operational and organisational priorities
- Controls resources and policy formation in area of responsibility
- Guides others in resolving complex issues in their own specialised area and solves complex problems with implications on cross-functional business processes and outcomes.
What we're looking for:
- Background with ERP systems and planning software
- Advance Forecasting Models
- Costing & Budget expert
- Proven leadership skills - ability to motivate and develop a high performing team.
- Stakeholder management - able to work effectively with key business and client stakeholders
- Proven presentation skills- both verbal and written
Planning Lead employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Lead
✨Tip Number 1
Familiarise yourself with Diligenta's vision and values. Understanding their commitment to customer service and positive change will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your experience with ERP systems and planning software in conversations. Be ready to discuss specific examples of how you've successfully implemented these tools in previous roles, as this will demonstrate your capability to handle the responsibilities of the Planning Lead position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've motivated teams in the past. Diligenta is looking for someone who can develop a high-performing team, so share stories that illustrate your ability to inspire and guide others towards achieving common goals.
✨Tip Number 4
Network with current or former employees of Diligenta if possible. Gaining insights into the company culture and operational challenges can provide you with valuable context that you can use to tailor your approach and demonstrate your fit for the role.
We think you need these skills to ace Planning Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in planning, forecasting, and data visualisation. Emphasise any leadership roles you've held and your ability to manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Diligenta's vision and how your skills align with their goals. Mention specific examples of how you've successfully led teams or managed change in previous roles.
Showcase Your Analytical Skills: Provide examples in your application that demonstrate your ability to analyse data and present it effectively. Highlight any experience you have with ERP systems and planning software, as this is crucial for the role.
Prepare for Potential Questions: Think about how you would respond to questions regarding stakeholder management and your approach to risk assessment. Be ready to discuss your strategies for motivating teams and driving performance.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Understand Diligenta's Vision
Before the interview, make sure you grasp Diligenta's vision of being a best-in-class service provider. Familiarise yourself with their focus on customer service and how they aim to transform client operations. This will help you align your answers with their core values.
✨Showcase Your Leadership Skills
As a Planning Lead, you'll need to demonstrate proven leadership abilities. Prepare examples from your past experiences where you've successfully motivated and developed a high-performing team. Highlight specific outcomes that resulted from your leadership.
✨Prepare for Data Analysis Questions
Given the role's emphasis on data visualisation and analysis, be ready to discuss your experience with ERP systems and planning software. Think of scenarios where you've used data to inform decision-making and how you can 'tell the story' behind the numbers.
✨Discuss Cross-Functional Collaboration
The role requires effective collaboration across various functions. Be prepared to share examples of how you've worked with different teams or stakeholders in the past. Emphasise your ability to assess risks and opportunities while developing mitigation strategies.
