At a Glance
- Tasks: Deliver coaching programmes and improve customer service skills in a dynamic call centre environment.
- Company: Join a leading financial services firm focused on customer excellence.
- Benefits: Competitive daily rate, professional development, and a chance to make a real impact.
- Other info: Opportunity for growth and to work with passionate professionals.
- Why this job: Shape the future of customer service and enhance team performance in a supportive setting.
- Qualifications: Experience in training or coaching within a contact centre is essential.
The predicted salary is between 60000 - 75000 £ per year.
Location: Peterborough or Basingstoke - Full time onsite
Duration: 6 month initial contract
Rate: £350-£450 per day (inside IR35/via umbrella)
We are seeking an experienced Call Centre Trainer to support the development of customer service teams within a regulated financial services environment. You will work closely with Team Managers and Customer Service Representatives to improve customer conversations, coaching capability, quality performance and customer outcomes.
Key Responsibilities
- Deliver structured coaching programmes across operational teams.
- Conduct call observations, quality reviews and side by side coaching sessions.
- Improve call control, objection handling and customer engagement skills.
- Support Team Managers to strengthen coaching capability and team performance.
- Use quality and performance data to identify trends and drive targeted development plans.
- Promote customer focused behaviours, regulatory compliance and positive outcomes for vulnerable customers.
About You
- Experience training/coaching within a contact centre environment.
- Excellent coaching, communication and stakeholder management skills.
- Proven track record improving quality, customer outcomes and colleague performance.
Call Centre Trainer in Peterborough employer: Sanderson Recruitment Plc
At Sanderson Recruitment Plc, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to work on impactful projects in the dynamic field of Identity Governance and Administration. Located in the heart of the UK, we offer a supportive environment where your expertise in IAM can thrive, making a meaningful difference for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Trainer in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Sanderson Recruitment Plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Sanderson Recruitment Plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Call Centre Trainer in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Sanderson Recruitment Plc.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Sanderson Recruitment Plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Sanderson Recruitment Plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
