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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users in a dynamic environment.
- Company: Join a diverse team at Intelligent Resource, dedicated to delivering top-notch IT solutions.
- Benefits: Enjoy a competitive rate of £145/day and the chance to work in a supportive culture.
- Why this job: Perfect for tech enthusiasts eager to enhance their skills while making a real impact.
- Qualifications: Experience in IT support, knowledge of Windows 10, and strong communication skills are essential.
- Other info: We value diversity and inclusivity; all backgrounds are encouraged to apply.
The predicted salary is between 25000 - 35000 £ per year.
Job Description
Job Title: Onsite IT Support Associate
Location: Hersham, UK
Job Type: 6 months Contract Initially
Rate: £145/DAY (Inside)
Job Summary:
We are seeking a proactive and customer-focused Deskside Support Engineer to join our IT support team. The ideal candidate will have hands-on experience in Level 1 and Level 2 support, strong troubleshooting skills, and a passion for delivering exceptional end-user support across both physical and virtual environments.
Key Responsibilities:
- Provide Level 1 and Level 2 deskside support for Windows 10 environments.
- Manage Active Directory tasks including user setup, permissions, and troubleshooting.
- Perform break/fix support, including hardware diagnostics and repairs.
- Set up and configure printers, peripherals, and other end-user devices.
- Deliver remote support to users across multiple locations.
- Maintain a customer-first approach, ensuring issues are followed through to resolution.
- Communicate effectively with users, demonstrating strong interpersonal and problem-solving skills.
- Manage stock levels of IT equipment and consumables.
- Conduct User Acceptance Testing (UAT) on both physical and virtual platforms.
- Package and deploy applications to end users; update and repackage as needed.
- Support and maintain network infrastructure, assisting with cross-domain connectivity issues.
- Administer and support Active Directory, Exchange (on-prem and 365), and hybrid domain environments.
Required Skills & Qualifications:
- Proven experience in a deskside or IT support role.
- Strong knowledge of Windows 10, Active Directory, and Microsoft 365.
- Experience with application packaging and deployment.
- Familiarity with network infrastructure and troubleshooting.
- Excellent customer service and communication skills.
- Ability to work independently, take initiative, and ask for help when needed.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.
- Experience with ITSM tools and ticketing systems.
- Knowledge of virtual environments and UAT processes.
Intelligent Resourceacts as both an employment business and as an employment agency.
Please Note: Shortlisted candidates will be contacted via Call/Email.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Onsite IT Support Associate employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Associate
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've provided exceptional customer service in previous roles. Since this position emphasises a customer-first approach, showcasing your interpersonal skills and problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Research common troubleshooting scenarios related to deskside support. Being ready to discuss how you would handle specific issues can help you impress the interviewers and show that you're proactive and knowledgeable.
✨Tip Number 4
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Onsite IT Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in deskside support, particularly with Windows 10 and Active Directory. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention any relevant certifications and how they relate to the job requirements.
Highlight Technical Skills: In your application, clearly list your technical skills related to the role, such as experience with application packaging, network infrastructure, and ITSM tools. This will help you stand out as a qualified candidate.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can keep you on the recruiter's radar.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows 10, Active Directory, and Microsoft 365. Highlight specific examples of troubleshooting you've done in previous roles, as this will demonstrate your capability to handle Level 1 and Level 2 support effectively.
✨Emphasise Customer Service
Since the role requires a customer-first approach, be ready to share instances where you provided exceptional support. Discuss how you resolved user issues and maintained communication throughout the process, showcasing your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to hardware diagnostics, printer setups, or network connectivity issues. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, the tools they use for IT support, or how they measure success in this position. This demonstrates your enthusiasm and proactive nature.
