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- Tasks: Provide on-site IT support for hardware devices and ensure customer satisfaction.
- Company: Join a major global IT company with diverse opportunities.
- Benefits: Flexible working hours, access to certification programs, and career growth.
- Why this job: Kickstart your IT career and gain hands-on experience in a supportive environment.
- Qualifications: Full UK driving licence, own car, and basic IT troubleshooting skills.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 48000 £ per year.
This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience.
Flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.
Responsibilities:- As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers.
- Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
- To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
- Ensure assigned incidents are monitored, updated, and progressed in the system Real Time.
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
- Provide a high degree of customer satisfaction in all work undertaken.
- Maintain and manage parts in line with returns return process and deadlines.
- Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer.
- Ability to resolve hardware issues and basic software problems.
- Capable of building (o/s and required software) and deploying PCs (desktop and Laptop).
- Good understanding of IT systems and environments.
- Strong customer service skills.
- Analytical and problem-solving mindset.
- MCSE certification.
- Manufacturer Enterprise server certification.
- SAN Server.
- A+/Network+/CCNA.
- Dell/Other vendor Certification to Enterprise level or above.
- Experience in a data centre and in smart space technology is advantageous.
Please Note: Shortlisted candidates will be contacted via Call/Email.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Entry Level IT Field Service Engineer in Newcastle upon Tyne employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level IT Field Service Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT. They might know of openings or can give you a heads-up about companies hiring. Plus, personal connections can make your application stand out!
✨Tip Number 2
Get your hands dirty! If you haven’t already, try volunteering or doing some freelance work related to IT. It’s a great way to gain experience and show potential employers that you’re serious about the field.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios you might face as a Field Service Engineer. Think about how you’d handle customer service situations or technical problems, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Entry Level IT Field Service Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for IT shine through! Share any personal projects or experiences that sparked your interest in technology, even if they’re not from a formal job.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that match the job description, especially your customer service skills and any technical know-how you have.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We want to understand your qualifications without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanderson Recruitment Plc
✨Know Your Tech Basics
Brush up on your understanding of IT systems and hardware. Be ready to discuss how you would troubleshoot common issues with laptops, desktops, and printers. Showing that you can think analytically about tech problems will impress the interviewers.
✨Customer Service is Key
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved a customer's issue or went above and beyond to help someone out.
✨Familiarise Yourself with the Company
Do some research on the company and its products. Knowing their major offerings and any recent news can help you stand out. It shows you're genuinely interested and have taken the time to understand their business.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a client being unhappy with a service. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would ensure customer satisfaction.