At a Glance
- Tasks: Deliver top-notch customer service and resolve queries efficiently in a busy contact centre.
- Company: Join a diverse and inclusive team focused on outstanding customer experiences.
- Benefits: Flexible working hours, ongoing training, and a supportive team environment.
- Other info: Exciting career growth opportunities in a dynamic and collaborative workplace.
- Why this job: Make a real difference by helping customers and developing your skills in a fast-paced setting.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 22000 - 27000 £ per year.
Customer Experience Specialist
Location
- Newcastle -
- 5 days per week - 1 weekday off & 1 weekend off
Duration
12 months initially
About the Role
An exciting opportunity has arisen for an experienced
Customer Experience Specialist to join a busy, customer-focused contact centre environment.
This role is ideal for individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer service.
Key Responsibilities
- Deliver a first-class customer experience by resolving customer queries efficiently at first contact.
- Handle a high volume of inbound calls (typically 150+ calls per day).
- Meet quality assurance, compliance and customer satisfaction targets.
- Participate in ongoing training, coaching and personal development activities.
- Work collaboratively with colleagues to achieve team objectives.
- Support business improvements by identifying customer trends and escalating technical issues where appropriate.
- Ensure all legal, regulatory and compliance requirements are followed.
Skills & Experience
We're looking for candidates with
- Previous experience within a customer service or contact centre environment.
- Excellent verbal communication and interpersonal skills.
- Strong customer-focused approach with a passion for delivering excellent service.
- Good IT and computer literacy.
- Ability to work effectively in a fast-paced, target-driven environment.
- Strong team-working skills with a positive and flexible attitude.
- Willingness to learn and continuously develop.
- Working Pattern
A variety of flexible shift patterns are available, including
- Full-Time Flexible (37.5 hours)
- Full-Time Late Flexible (37.5 hours)
- Full-Time 4-Day Flexible (37.5 hours)
- part time Flexible (27.5 hours)
- Reasonable Adjustments
Respect and equality are core values to us.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
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Customer Experience Specialist in Newcastle upon Tyne employer: Sanderson Recruitment Plc
At Sanderson Recruitment Plc, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to work on impactful projects in the dynamic field of Identity Governance and Administration. Located in the heart of the UK, we offer a supportive environment where your expertise in IAM can thrive, making a meaningful difference for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sanderson Recruitment Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sanderson Recruitment Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sanderson Recruitment Plc:Your cover letter is your chance to shine! Tell us why you want to work at Sanderson Recruitment Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sanderson Recruitment Plc!
How to prepare for a job interview at Sanderson Recruitment Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
