At a Glance
- Tasks: Design and optimise customer journeys while collaborating with product and tech teams.
- Company: Leading financial services organisation focused on transformation.
- Benefits: Competitive daily rate, hybrid work model, and inclusive culture.
- Other info: Join a diverse community that values respect and equality.
- Why this job: Make a real impact in a key transformation programme within a dynamic environment.
- Qualifications: Strong Service Design experience and expertise in journey mapping.
We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme.
The Role
- Design and optimise end-to-end customer journeys
- Create service blueprints and journey maps
- Facilitate workshops and collaborate with product, tech and CX teams
- Translate insight into practical, scalable design outcomes
Requirements
- Strong Service Design experience in complex environments
- Expertise in journey mapping, service blueprinting and facilitation
- Background in financial services or other regulated industries
- Confident working with senior stakeholders
If you're a practical, delivery-focused Service Designer who can hit the ground running, get in touch.
Engagement via umbrella company only; all taxes & NI deducted at source.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Service Designer, Journey Maps, Hybrid in London employer: Sanderson Recruitment Plc
Join a leading financial services organisation that values innovation and collaboration, offering a dynamic work culture where your expertise in service design can truly shine. With a commitment to employee growth and a diverse, inclusive environment, you'll have the opportunity to make a meaningful impact on customer journeys while enjoying the flexibility of a hybrid working model in London. This role not only provides competitive compensation but also places you at the forefront of a key transformation programme, ensuring your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer, Journey Maps, Hybrid in London
✨Show Off Your Expertise Online
In the banking and financial services world, sharing your insights on platforms like LinkedIn can really set you apart. Write articles about market trends or finance tips, and engage in discussions in relevant groups. This not only boosts your visibility but also highlights your knowledge to potential clients.
✨Join Freelance Platforms and Networking Events
Freelancing in finance can be competitive, so make sure you're on platforms like Upwork or Fiverr, specifically targeting finance gigs. Also, look for finance networking events or webinars to connect with small businesses that might need your services. Meeting people face-to-face (or online) can score you those elusive freelance contracts.
✨Build a Stunning Portfolio
Since you're going freelance, having a solid portfolio is a must. Showcase your previous work, such as reports or analyses, and consider using case studies to highlight your approach. The more you can demonstrate your skills, the easier it is for clients to trust you with their finances.
✨Direct Outreach is Key
For freelance gigs, don't wait for opportunities to come to you. Identify companies or startups that align with your skills and reach out directly. A personalised message introducing yourself and proposing how you could add value can go a long way. Plus, keep an eye on Sanderson Recruitment Plc for freelance opportunities—they might have just what you’re looking for!
We think you need these skills to ace Service Designer, Journey Maps, Hybrid in London
Some tips for your application 🫡
Showcase Your Financial Savvy:When applying for a freelance role in banking and financial services, we need to see your expertise front and centre! Mention specific financial regulations or tools you've mastered, and feel free to include your relevant qualifications, like CFA or ACCA, to bolster your credibility.
Build a Stellar Portfolio:Since this is a freelance gig, your portfolio is your ticket to impressing us at Sanderson Recruitment Plc. Include examples of past projects you've completed—think financial analyses, investment reports, or forecasting models. Be sure to highlight the results you achieved!
Tailor Your Rates and Availability:We want to see that you're flexible and can align with our needs. Clearly outline your freelance rates, availability for projects, and whether you're open to long-term collaborations or just ad-hoc gigs. This makes it easier for us to understand how we can work together!
Craft a Compelling Cover Letter:In your cover letter, express not just your skills, but also why you're excited about joining Sanderson Recruitment Plc. Share your passion for financial services and how you plan to tackle challenges in this sector. This is your chance to connect on a personal level—make it count!
How to prepare for a job interview at Sanderson Recruitment Plc
✨Show Off Your Financial Savvy
When you're talking with Sanderson Recruitment Plc, make sure to highlight your experience with financial modelling, risk assessment, or portfolio management. Freelance work often requires a good level of financial literacy, so prepare to discuss any relevant tools you've used, whether it's Excel or specific financial software.
✨Bring Your Portfolio to Life
A freelance role means you’ll want to showcase your previous work effectively. Put together a portfolio that not only highlights your projects but also demonstrates the outcomes - think case studies or success stories that showcase how your financial skills made a difference for past clients.
✨Know Your Regulations and Compliance
In the banking and financial services world, understanding compliance and regulations is crucial. Make sure you’re up to date with the latest standards as they relate to your expertise. Be prepared for specific questions about how you've navigated these in past roles or how you'd approach potential compliance challenges.
✨Be Ready to Discuss Your Rates and Availability
As a freelancer, the topic of rates and availability can come up early on. Be clear about what you offer and how you charge. It might also help to have a few examples in mind where your expertise saved someone money or improved efficiency to justify your rates to Sanderson Recruitment Plc.
