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For Companies At a Glance
- Tasks: Provide on-site IT support for hardware devices and ensure customer satisfaction.
- Company: Join a major global IT company with endless opportunities.
- Benefits: Flexible working hours, access to certification programs, and career growth.
- Why this job: Kickstart your IT career and gain hands-on experience in a dynamic environment.
- Qualifications: Full UK driver's licence, own car, and basic IT troubleshooting skills.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Role Overview
This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm.
The role covers a set geographical area to provide on-site support for client IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.
Responsibilities
- As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers.
- Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
- To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
- Ensure assigned incidents are monitored, updated, and progressed in the system Real Time.
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
- Provide a high degree of customer satisfaction in all work undertaken.
- Maintain and manage parts in line with returns return process and deadlines.
Essential Skills
- Applicant must have a full valid UK driver's licence, own car, and business insurance or should apply for it upon offer.
- Ability to resolve hardware issues and basic software problems.
- Capable of building (OS and required software) and deploying PCs (desktop and Laptop).
- Good understanding of IT systems and environments.
- Strong customer service skills.
- Analytical and problem-solving mindset.
Preferred but not essential skills
- MCSE certification.
- Manufacturer Enterprise server certification.
- SAN Server.
- A+.
- Network+/CCNA.
- Dell/Other vendor Certification to Enterprise level or above.
- Experience in a data centre and in smart space technology is advantageous.
Shortlisted candidates will be contacted via Call/Email.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Entry Level IT Support Field Service Engineer in London employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level IT Support Field Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT. They might know of openings or can refer you directly, which gives you a leg up in the application process.
✨Tip Number 2
Get your hands dirty! If you can, volunteer for IT support roles or help out with tech issues in your community. This not only builds your experience but also shows potential employers your commitment to the field.
✨Tip Number 3
Prepare for interviews by practising common IT support questions. We recommend setting up mock interviews with friends or using online resources to get comfortable with the format and types of questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace Entry Level IT Support Field Service Engineer in London
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for IT shine through! Share any personal projects or experiences that sparked your interest in technology, even if they’re not from a formal job.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that match the job description, especially your customer service skills and any technical know-how you have.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Know Your Tech
Brush up on your knowledge of hardware and software issues, especially those related to laptops, desktops, and printers. Be ready to discuss how you would troubleshoot common problems, as this will show your passion for IT and your analytical mindset.
✨Customer Service is Key
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond to help someone out.
✨Show Your Enthusiasm
Let your passion for IT shine through during the interview. Talk about any relevant projects or experiences, even if they were informal or self-taught. This will demonstrate your eagerness to learn and grow within the industry.
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. Inquire about the certification program and opportunities for growth within the company. This shows that you're not just interested in the job, but also in how you can develop your career with them.