At a Glance
- Tasks: Provide on-site IT hardware support for clients, fixing and maintaining devices.
- Company: Join a major global IT company with vast opportunities for growth.
- Benefits: Enjoy flexible working hours and access to a certification program.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Gain hands-on experience in IT while ensuring customer satisfaction and building your skills.
- Qualifications: Must have a valid UK driver's licence, own car, and basic IT knowledge.
The predicted salary is between 24000 - 36000 € per year.
Job Description
Role Overview:
This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers.
Flexible working hours between 8am and 6pm
The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.
Responsibilities:
- As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers.
- Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
- To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
- Ensure assigned incidents are monitored, updated, and progressed in the system Real Time.
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
- Provide a high degree of customer satisfaction in all work undertaken
Essential Skills:
- Applicant must have a full valid UK drivers' licence, own car, and business insurance.
- Ability to resolve hardware issues and basic software problems
- Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
- Good understanding of IT systems and environments.
- Strong customer service skills
- Analytical and problem-solving mindset.
Pay Rate (Outside of IR35)
Pay Model:
£ 128.40 per day (for initial 4 weeks). After 4 weeks, £21.40 per closed call with 5-6 daily calls.
Intelligent Resourceacts as both an employment business and as an employment agency.
Please Note: Shortlisted candidates will be contacted via Call/Email.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
IT Hardware Break - Fixing Technician in Leicester employer: Sanderson Recruitment Plc
As a leading global IT company, we offer our employees a dynamic work environment that fosters professional growth and development. With flexible working hours and a commitment to customer satisfaction, our culture prioritises collaboration and innovation, making it an excellent place for those looking to build a rewarding career in IT. Our comprehensive certification programme further enhances your skills, ensuring you are well-equipped to thrive in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Hardware Break - Fixing Technician in Leicester
✨Tip Number 1
Familiarise yourself with the specific hardware and software products mentioned in the job description. Having hands-on experience or knowledge about the devices you'll be working with, like laptops, desktops, and printers, will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with clients, demonstrating your ability to communicate effectively and resolve issues amicably can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Prepare for practical scenarios that may come up during the interview process. Being able to demonstrate your problem-solving skills in real-time can showcase your technical abilities and readiness for the role.
We think you need these skills to ace IT Hardware Break - Fixing Technician in Leicester
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and essential skills required for the IT Hardware Break-Fixing Technician role. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience you have in IT support, hardware troubleshooting, or customer service. Use specific examples to demonstrate your problem-solving skills and technical knowledge.
Showcase Your Skills:Make sure to mention your full UK driver's licence, car ownership, and business insurance, as these are essential for the role. Additionally, highlight your ability to resolve hardware issues and your understanding of IT systems.
Craft a Strong Cover Letter:Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your commitment to customer satisfaction and your readiness to work flexible hours.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware troubleshooting and repairs. Bring examples of past issues you've resolved, particularly with laptops, desktops, and printers, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role requires strong customer service skills, be ready to share instances where you provided excellent support. Highlight how you handled difficult situations or ensured customer satisfaction in your previous roles.
✨Understand the Company’s Values
Familiarise yourself with the company's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a positive work environment and respect for all backgrounds during your interview.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the role, team dynamics, or company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
