At a Glance
- Tasks: Provide on-site IT support and maintenance for clients' hardware devices.
- Company: Join a leading global provider of ICT services with a strong reputation.
- Benefits: Starting salary of £24,600, increasing to £27,700, plus car allowance and fuel card.
- Other info: Enjoy a Monday to Friday schedule with opportunities for career growth.
- Why this job: Gain hands-on experience in IT while travelling and meeting diverse clients.
- Qualifications: Technical skills in IT support and a passion for customer service.
The predicted salary is between 24600 - 27700 € per year.
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Exeter, on a permanent basis.
Salary: £24,600 per annum for the initial 6 months, increasing to £27,700 per annum thereafter, plus car allowance, fuel card, and additional benefits available from day one.
Location: Based in Exeter. Full-time permanent role.
Role Overview: Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided.
The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby.
IT Field Service Engineer employer: Sanderson Recruitment Plc
Intelligent Resource is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Field Services Engineer based in Exeter, you will enjoy competitive salaries, comprehensive benefits from day one, and the opportunity to work with cutting-edge ICT services while making a meaningful impact in the public sector. With a focus on customer satisfaction and a commitment to quality, you'll find a rewarding environment that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to highlight them during your conversations with potential employers. This will help you stand out as a qualified candidate for the Field Services Engineer position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to navigate and find the perfect role for you!
We think you need these skills to ace IT Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Service Engineer role. Highlight relevant experience and skills that match the job description, like your ability to provide on-site support and maintain IT hardware.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer satisfaction and any specific experiences that demonstrate your problem-solving skills in the field.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention any certifications or training you've completed that are relevant to IT services, as well as your familiarity with different hardware devices.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sanderson Recruitment Plc
✨Know Your Tech Inside Out
As an IT Field Service Engineer, you'll need to demonstrate your technical knowledge. Brush up on the specific hardware and software you'll be working with. Be ready to discuss troubleshooting methods and past experiences where you resolved technical issues.
✨Showcase Your Customer Service Skills
This role involves a lot of client interaction, so it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided exceptional support in the past. This will show that you can maintain high customer satisfaction.
✨Plan Your Journey
Since the job requires travel, it’s a good idea to plan your route to the interview location. Arriving on time is key, and it shows your commitment. If you can, do a trial run to ensure you know exactly how long it takes to get there.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This could include inquiries about the team structure, the types of clients you'll be working with, or the tools and technologies used. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
