At a Glance
- Tasks: Provide on-site IT support and maintenance for clients' hardware devices.
- Company: Join a leading global ICT services provider with a focus on innovation.
- Benefits: Competitive salary, car allowance, private medical cover, and 25 days holiday.
- Other info: Full training provided with opportunities for professional development and certifications.
- Why this job: Gain hands-on experience in IT while making a real difference for clients.
- Qualifications: Valid UK driver's license and basic IT troubleshooting skills required.
The predicted salary is between 24600 - 27700 € per year.
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Southampton on a permanent basis.
Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits
Location: Based in Southampton
Full-time permanent role
Role Overview
Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy.
Responsibilities / Accountability
- To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines
- Ensure assigned incidents are monitored, updated and progressed in a timely manner
- Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
- Provide a high degree of customer satisfaction in all work undertaken
Essential Skills
- A fully valid UK drivers license and personal Car with Business insurance.
- Able to demonstrate the right to work in the UK
- Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check
- Ability to resolve hardware issues and basic software problems
- Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
- Good understanding of IT systems and environments
- Strong customer service skills
- Analytical and problem-solving mindset
Preferred but not essential skills
- MCSE certification
- Manufacturer Enterprise server certification
- SAN Server
- A+
- Network+/CCNA
- Dell, Lenovo/Other vendor Certification to Enterprise level or above
- Experience in a data center and in smart space technology is advantageous.
Our offer to you
- Salary range £24,600 - £27,700 per annum.
- Full training provided as part of robust induction process
- Access to the certification program for number of the world's leading IT manufacturers.
- Access to in-house training & development platform with options of technical, managerial and industry recognised courses.
- 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays
- Company Pension Scheme
- Life assurance
- Private medical cover after 12 months
- Business Mileage Fuel Card
- Car allowance
- Laptop, smartphone and tools provided
- Employee referral program - you could earn £750 if your referral is successful
- There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we’ve got you covered
- Access to our free Employee Assistance Program providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals
- Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects
Equality and recruitment notes
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Intelligent Resource acts as both an employment business and as an employment agency.
Please Note: Shortlisted candidates will be contacted via Call/Email.
Reasonable adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
IT Field Service Engineer employer: Sanderson Recruitment Plc
Intelligent Resource is an exceptional employer, offering a supportive work culture that prioritises employee development and satisfaction. Based in Southampton, our Field Services Engineers benefit from comprehensive training, flexible benefits, and a strong commitment to equality and inclusion, making it an ideal environment for those seeking meaningful and rewarding careers in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to Field Service Engineering. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your technical expertise and past projects. This can really set you apart from other candidates when applying through our website.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace IT Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Service Engineer role. Highlight relevant experience and skills that match the job description, like your customer service skills and technical expertise.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your problem-solving abilities and customer focus.
Show Off Your Technical Skills:Don’t forget to showcase your technical skills in your application. If you have certifications like MCSE or experience with hardware issues, make sure these stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Sanderson Recruitment Plc
✨Know Your Tech Inside Out
As an IT Field Service Engineer, you’ll need to demonstrate your technical expertise. Brush up on your knowledge of hardware issues and basic software problems. Be ready to discuss your experience with building and deploying PCs, as well as any relevant certifications you hold.
✨Showcase Your Customer Service Skills
This role requires a high degree of customer satisfaction. Prepare examples of how you've successfully resolved client issues in the past. Highlight your ability to communicate effectively and maintain a positive attitude, even under pressure.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process when troubleshooting IT issues. This will showcase your analytical mindset and problem-solving skills, which are crucial for this position.
✨Understand the Company Culture
Research the company’s values and mission. Understanding their commitment to equality and diversity can help you align your answers with their culture. Be prepared to discuss how you can contribute to a positive work environment and support their community initiatives.
