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- Tasks: Join our Corporate Incidents Team to investigate and resolve corporate incidents.
- Company: Diligenta is a leading Life and Pensions Administration Service provider focused on customer service.
- Benefits: Enjoy 33 days off, private healthcare, and a cycle-to-work scheme.
- Why this job: Be part of a culture that values positive change and personal development.
- Qualifications: Strong knowledge of Life/Pensions products and excellent analytical skills required.
- Other info: We support your wellbeing with comprehensive programs and flexible working options.
The predicted salary is between 30000 - 42000 £ per year.
Incidents Analyst
Who are Diligenta?
Diligenta’s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients’ operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
An exciting opportunity has a risen for an Incident Analyst to join the Corporate Incidents Team at Diligenta.
In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions required to rectify the issue, either independently or with relevant parties.
If you are a naturally analytical individual, with a good knowledge of Life and Pensions then please apply today!
Benefits
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Car Allowance
- Private Healthcare
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
- Cycle to Work Scheme & Interest free Season Ticket loans.
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance (‘Death in Service”) & Group Income Protection
- Apply to find out about our other benefits.
What we’re looking for
- Strong knowledge of Life and/or Pensions products with expert knowledge in at least one area.
- Good working knowledge of BaNCS.
- Ability to learn and effectively navigate multiple computer systems and interrogate system specifications.
- Excellent working knowledge of computer packages such as Microsoft Word, Excel, Project.
- Strong analytical skills, ability to make sound logical decisions, understands the impact of key decisions.
- Planning and organisation skills, ability to manage own workload effectively and plan and organise activities required for CI resolution.
- Strong customer focus with excellent written and verbal communication skills.
- Ability to work effectively under pressure
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Incident Analyst employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Analyst
✨Tip Number 1
Familiarize yourself with the Life and Pensions industry. Understanding the products and services offered will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your analytical skills. Since the role requires investigating and analyzing incidents, practice problem-solving scenarios that require logical thinking and decision-making.
✨Tip Number 3
Get comfortable with BaNCS and other relevant computer systems. If you have access to training resources or online courses, take advantage of them to enhance your technical skills.
✨Tip Number 4
Prepare for situational questions that assess your customer focus and communication skills. Think of examples from your past experiences where you successfully resolved issues under pressure.
We think you need these skills to ace Incident Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Incident Analyst at Diligenta. Highlight your analytical skills and experience with Life and Pensions products in your application.
Tailor Your CV: Customize your CV to reflect the specific skills and experiences that align with the job description. Emphasize your knowledge of BaNCS and your proficiency in Microsoft Office tools, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong customer focus and excellent communication skills. Use specific examples from your past experiences to demonstrate how you can contribute to Diligenta's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no grammatical errors or typos, as attention to detail is essential for an Incident Analyst.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Show Your Analytical Skills
As an Incident Analyst, your ability to analyze and resolve issues is crucial. Be prepared to discuss specific examples from your past experiences where you successfully identified root causes and implemented solutions.
✨Demonstrate Knowledge of Life and Pensions
Make sure to highlight your strong knowledge of Life and Pensions products during the interview. Discuss any relevant experience you have and how it relates to the role at Diligenta.
✨Familiarize Yourself with BaNCS
Since a good working knowledge of BaNCS is required, take some time to review its functionalities and how it applies to incident management. Being able to speak confidently about this system will set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Practice articulating your thought process and decision-making steps clearly and logically.
