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For Companies At a Glance
- Tasks: Provide on-site IT hardware support for clients, ensuring customer satisfaction.
- Company: Join a major global IT company with vast opportunities for growth.
- Benefits: Enjoy flexible working hours and access to a certification programme.
- Why this job: Perfect for IT enthusiasts seeking hands-on experience in a supportive environment.
- Qualifications: Must have a valid UK driver's licence, own car, and basic IT skills.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 24000 - 42000 £ per year.
Role Overview:
This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world\’s largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience.
Flexible working hours between 8am and 6pm
The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client\’s IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.
Responsibilities:
- As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers.
- Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
- To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
- Ensure assigned incidents are monitored, updated, and progressed in the system Real Time.
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
- Provide a high degree of customer satisfaction in all work undertaken
- Maintain and manage parts in line with returns return process and deadlines.
Essential Skills:
- Applicant must have a full valid UK drivers\’ licence, own car, and business insurance.
- Ability to resolve hardware issues and basic software problems
- Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
- Good understanding of IT systems and environments.
- Strong customer service skills
- Analytical and problem-solving mindset.
Preferred but not essential skills:
- MCSE certification
- Manufacturer Enterprise server certification
- SAN Server
- A+
- Network+/CCNA
- Dell/Other vendor Certification to Enterprise level or above
- Experience in a data centre and in smart space technology is advantageous.
Pay Rate ( Outside of IR35)
Pay Model:
GBP 128.40 per day (for initial 4 weeks). After 4 weeks, GBP21.40 to GBP35.00 per closed call with 5-7 daily calls.
Intelligent Resourceacts as both an employment business and as an employment agency.
Please Note: Shortlisted candidates will be contacted via Call/Email.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
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Hardware Field Service Engineer - Entry Level employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Field Service Engineer - Entry Level
✨Tip Number 1
Familiarise yourself with common hardware issues and solutions. Being able to discuss specific problems you've solved or how you would approach troubleshooting can really impress during interviews.
✨Tip Number 2
Network with professionals in the IT field, especially those who work as field service engineers. Attend local tech meetups or online forums to gain insights and potentially get referrals.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their hardware offerings and any recent developments will help you tailor your conversations and show genuine interest.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences, even if they are not directly related to IT. Highlight your problem-solving skills and customer service abilities.
We think you need these skills to ace Hardware Field Service Engineer - Entry Level
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to IT hardware support. Emphasise your problem-solving abilities and customer service skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that expresses your passion for IT and your eagerness to learn. Mention specific skills that align with the job description, such as your ability to resolve hardware issues and your understanding of IT systems.
Highlight Relevant Certifications: If you have any certifications like A+, Network+, or others mentioned in the job description, be sure to include them. Even if you are working towards them, mention this in your application to show your commitment to professional development.
Show Enthusiasm for Customer Service: Since the role involves a lot of client interaction, demonstrate your strong customer service skills in your application. Share examples of how you've successfully resolved issues or provided support in previous roles or experiences.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Show Your Passion for IT
Make sure to express your genuine interest in IT during the interview. Share any personal projects or experiences that demonstrate your enthusiasm, even if they are not professional. This role is a gateway into the industry, so showing your eagerness to learn and grow can set you apart.
✨Highlight Customer Service Skills
Since this position involves working closely with clients, emphasise your customer service skills. Provide examples of how you've successfully resolved issues or helped others in the past. This will show that you understand the importance of customer satisfaction in a technical role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled hardware or software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical mindset and ability to think on your feet.
✨Familiarise Yourself with Common IT Hardware
Before the interview, brush up on your knowledge of common IT hardware like laptops, desktops, and printers. Being able to speak confidently about these devices and their functionalities will demonstrate your readiness for the role and your understanding of the responsibilities involved.
