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For Companies At a Glance
- Tasks: Handle customer queries and resolve issues while delivering top-notch service.
- Company: Join a dynamic contact centre team focused on customer satisfaction.
- Benefits: Flexible working patterns and opportunities for training and development.
- Other info: Fast-paced environment with a supportive team and flexible shifts.
- Why this job: Make a real difference in customer experiences and grow your skills.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are currently recruiting for a Customer Experience Specialist to join a busy, customer-focused contact centre team. This is an office-based role offering flexible working patterns.
The Role
You'll be responsible for handling inbound customer enquiries, resolving issues at first point of contact, and delivering a consistently high level of customer service. You'll work in a fast-paced environment, using multiple systems while ensuring all interactions meet quality, compliance, and regulatory standards.
Key Responsibilities
- Handle customer queries efficiently and professionally
- Provide accurate information and resolve issues first time
- Update customer records using internal systems
- Follow set processes, quality standards, and compliance requirements
- Work collaboratively as part of a supportive team
- Engage in training, coaching, and continuous improvement activities
Skills & Experience Required
- Previous customer service or contact centre experience preferred
- Strong communication and listening skills
- Confident using computers and multiple systems
- Customer-focused with a positive and professional approach
- Ability to work flexibly, including some weekend working
Customer Experience Specialist in Glasgow employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Glasgow
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle customer enquiries efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled customer queries in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since this role is all about communication, make sure your application reflects your strong listening and speaking skills. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sanderson Recruitment Plc
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer queries in the past and share specific examples of resolving issues at first contact. This will show that you understand the role and can deliver the high level of service they expect.
✨Familiarise Yourself with Their Systems
Since the role involves using multiple systems, do a bit of research on common customer service software. If you know what systems they might use, mention your experience with similar tools during the interview. This will demonstrate your readiness to hit the ground running.
✨Show Off Your Team Spirit
This position requires collaboration within a supportive team. Prepare to talk about times when you worked well with others to achieve a common goal. Highlighting your teamwork skills will show that you’re not just focused on individual success but also on contributing to the team's overall performance.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of a few challenging customer interactions you've faced and how you resolved them. Practising these scenarios will help you articulate your thought process clearly during the interview.