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- Tasks: Lead enterprise planning and workforce management to optimise business effectiveness.
- Company: Diligenta aims to be the best in life and pensions administration services.
- Benefits: Enjoy 33 days off, private healthcare, and a range of perks including a cycle to work scheme.
- Why this job: Join a culture of positive change and development with opportunities for personal growth.
- Qualifications: Extensive planning experience and strong stakeholder management skills required.
- Other info: Hybrid working available across multiple UK locations with some travel.
The predicted salary is between 36000 - 60000 £ per year.
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Delivering "The best in class platform based Life and Pensions administration service provider" is the aligned goal of the Enterprise MI, Planning and Insights function which aligns directly to the Diligenta strategy. At the core of the function is the requirement to design and implement an overall and consistent Enterprise MI, Planning and Insights model and framework that helps support the best in class end customer journeys for all customers, colleagues and clients in line with the 'One Diligenta' model approach.
The purpose of the Enterprise Planning Lead role is to oversee the development and implementation of the enterprise planning and workforce management function and to optimise business effectiveness and implement best practice across the whole estate. This includes capacity planning, scheduling, Real Time queue management, and insights, across all whole of customer services.
The role can be based in any of the following offices: Edinburgh, Liverpool, Bristol or Peterborough and will work on a hybrid basis. Some travel between the office will be required.
Benefits:- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Car Allowance
- Private Healthcare
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
What you'll be doing:
- Ensure accurate demand inflow and resource planning forecasts for all Front Office, Back Office, complaints, and other channels, considering marketing campaigns, product launches, trends, seasonal and intraday variations, events, commercial factors, and contingency elements. Align these forecasts with the company's long-term vision and goals.
- Develop and implement contingency and recovery plans.
- Understand and interpret business requirements in the context of business intelligence.
- Foster cross-functional collaboration.
- Assess risks and opportunities associated with strategic initiatives and develop mitigation strategies.
- Analyse data and effectively communicate insights to relevant audiences, including scenario planning.
- Develop departmental plans, encompassing business, operational, and organizational priorities.
- Oversee resource management and policy formation within the area of responsibility.
What we're looking for:
- Extensive experience within all areas of planning
- Someone who has worked at a senior level, and has had direct management experience across multiple locations (on-shore and off-shore)
- Knowledge of Workforce Management systems, ideally NICE, but others would suffice
- Strong stakeholder management up to c-suite or director level
- A willingness to not only manage from the top, but also roll their sleeves up and deliver if needed
Enterprise Planning Lead employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Planning Lead
✨Tip Number 1
Familiarise yourself with Diligenta's core values and mission. Understanding their vision of being a best-in-class service provider will help you align your experience and skills with their goals during discussions.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Enterprise Planning Lead role.
✨Tip Number 3
Prepare to discuss specific examples of your experience in workforce management and planning. Highlighting your ability to manage resources effectively and implement best practices will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your stakeholder management skills by preparing to discuss how you've successfully collaborated with senior leadership in previous roles. This will be crucial, as the position requires strong communication with c-suite executives.
We think you need these skills to ace Enterprise Planning Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Enterprise Planning Lead position. Tailor your application to highlight how your experience aligns with Diligenta's goals and values.
Highlight Relevant Experience: Emphasise your extensive experience in planning and management, particularly in contexts similar to those described in the job listing. Use specific examples that demonstrate your ability to oversee resource management and develop effective strategies.
Showcase Stakeholder Management Skills: Diligenta is looking for someone with strong stakeholder management skills. Include examples of how you've successfully collaborated with senior leadership or cross-functional teams to achieve business objectives.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for the role and the company. Discuss how you can contribute to Diligenta's vision of being a best-in-class service provider and your commitment to fostering positive change.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Understand the Company Culture
Diligenta prides itself on being a home for its employees, so it's crucial to demonstrate that you align with their culture of positive change and development. Research their values and think about how your personal work ethic fits into their vision.
✨Showcase Your Planning Expertise
As an Enterprise Planning Lead, you'll need to highlight your extensive experience in planning. Be prepared to discuss specific examples of how you've successfully managed resource planning and demand forecasting in previous roles.
✨Prepare for Stakeholder Management Questions
Given the seniority of the role, expect questions about your experience with stakeholder management. Prepare examples of how you've effectively communicated and collaborated with C-suite executives or directors to achieve business goals.
✨Demonstrate Flexibility and Hands-On Approach
Diligenta is looking for someone who can manage from the top but also get involved in the nitty-gritty when needed. Be ready to share instances where you've rolled up your sleeves to deliver results, showcasing your adaptability and commitment.
