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- Tasks: Handle customer queries and resolve issues while delivering top-notch service.
- Company: Join a dynamic contact centre team in Durham with a focus on customer satisfaction.
- Benefits: Flexible working hours, supportive team environment, and opportunities for growth.
- Other info: Embrace a diverse and inclusive workplace with flexible shift options.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are currently recruiting for a Customer Experience Specialist to join a busy, customer-focused contact centre team based in Durham. This is an office-based role offering flexible working patterns.
The Role
You'll be responsible for handling inbound customer enquiries, resolving issues at first point of contact, and delivering a consistently high level of customer service. You'll work in a fast-paced environment, using multiple systems while ensuring all interactions meet quality, compliance, and regulatory standards.
Key Responsibilities
- Handle customer queries efficiently and professionally
- Provide accurate information and resolve issues first time
- Update customer records using internal systems
- Follow set processes, quality standards, and compliance requirements
- Work collaboratively as part of a supportive team
- Engage in training, coaching, and continuous improvement activities
Skills & Experience Required
- Previous customer service or contact centre experience preferred
- Strong communication and listening skills
- Confident using computers and multiple systems
- Customer-focused with a positive and professional approach
- Ability to work flexibly, including some weekend working
Working Hours
Flexible shift patterns are available, covering weekday and weekend hours on a fair rota basis. Both full-time and part-time options may be available.
Additional Information
- Office-based role in Durham
- BPSS security clearance required (or willingness to undergo clearance)
Important Notice: Shortlisted candidates will be contacted by telephone, so please only apply if you are available between 9:00am and 4:00pm to take a call.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Experience Specialist in Durham employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Durham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, role-play with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Be ready for a chat! If you're shortlisted, we’ll call you between 9:00am and 4:00pm. Make sure you’re available and in a quiet spot to show off your best self.
✨Tip Number 4
Show your flexibility! Highlight your willingness to work various shifts, including weekends. This will make you stand out as a candidate who’s ready to jump in and help the team.
We think you need these skills to ace Customer Experience Specialist in Durham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role of a Customer Experience Specialist, so don’t hold back on showcasing your strengths!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, especially in a fast-paced environment like ours.
Show Your Personality: Don’t be afraid to let your personality shine through! We’re looking for someone who is not just skilled but also has a positive and professional approach. A little bit of your unique flair can make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Sanderson Recruitment Plc
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult situations and provide examples of when you've resolved issues at first contact. This shows that you understand the role and can deliver a high level of service.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Understanding their approach to customer experience will help you align your answers with what they’re looking for. Mentioning specific initiatives or values during your interview can really impress them.
✨Practice Active Listening
During the interview, demonstrate strong communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a Customer Experience Specialist, as it reflects your ability to listen to customers.
✨Show Your Flexibility
Since the role involves flexible working patterns, be prepared to discuss your availability and willingness to work weekends or varied shifts. Highlight any previous experience in similar environments to show you can adapt to changing schedules.