At a Glance
- Tasks: Handle customer enquiries and resolve issues with a focus on excellent service.
- Company: Join a dynamic contact centre team in Durham with a supportive culture.
- Benefits: Flexible working hours, both full-time and part-time options available.
- Other info: Embrace a diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are currently recruiting for a Customer Experience Specialist to join a busy, customer-focused contact centre team based in Durham. This is an office-based role offering flexible working patterns.
The Role
- You'll be responsible for handling inbound customer enquiries, resolving issues at first point of contact, and delivering a consistently high level of customer service.
- You'll work in a fast-paced environment, using multiple systems while ensuring all interactions meet quality, compliance, and regulatory standards.
Key Responsibilities
- Handle customer queries efficiently and professionally
- Provide accurate information and resolve issues first time
- Update customer records using internal systems
- Follow set processes, quality standards, and compliance requirements
- Work collaboratively as part of a supportive team
- Engage in training, coaching, and continuous improvement activities
Skills & Experience Required
- Previous customer service or contact centre experience preferred
- Strong communication and listening skills
- Confident using computers and multiple systems
- Customer-focused with a positive and professional approach
- Ability to work flexibly, including some weekend working
Working Hours
Flexible shift patterns are available, covering weekday and weekend hours on a fair rota basis. Both full-time and part-time options may be available.
Additional Information
- Office-based role in Durham
- BPSS security clearance required (or willingness to undergo clearance)
Important Notice
Shortlisted candidates will be contacted by telephone, so please only apply if you are available between 9:00am and 4:00pm to take a call.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Durham Inbound CX Specialist – Flexible Hours employer: Sanderson Recruitment Plc
Join our dynamic team in Durham as a Customer Experience Specialist, where we prioritise a supportive and inclusive work culture. With flexible working hours and opportunities for training and development, we empower our employees to excel in delivering exceptional customer service while enjoying a balanced work-life environment. Our commitment to diversity and respect ensures that every team member feels valued and engaged.
StudySmarter Expert Advice🤫
We think this is how you could land Durham Inbound CX Specialist – Flexible Hours
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, try role-playing with a friend or family member. This will help you feel more confident when it comes to answering questions on the spot.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle customer enquiries efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Durham Inbound CX Specialist – Flexible Hours
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role of a Customer Experience Specialist, so don’t hold back on showcasing your strengths!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. This will help us understand your qualifications quickly!
Show Your Personality:Don’t be afraid to let your personality shine through! We’re looking for someone who’s not just qualified but also a great fit for our team. A touch of enthusiasm can go a long way in making your application stand out.
Apply Through Our Website:Remember to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sanderson Recruitment Plc
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult situations and provide examples of when you've resolved issues at first contact. This will show that you understand the role and can deliver a high level of service.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their approach to customer experience will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the role!
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising questions before answering. This not only shows that you’re engaged but also gives you a moment to think about your response. It’s a great way to ensure you’re addressing what the interviewer is really asking.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific examples from your past experiences where you’ve successfully handled customer queries or worked as part of a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
